I am supposed to be staying here for eight nights and called five hours ago to confirm my reservation and give the front desk my platinum number. I asked if they had me on the top floor and she said she did. I then explained that I would be checking in late, around 9:00PM and she said she would put a note in file to hold the room.
Apparently that conversation was a complete waste of my time. I checked in and was informed that I'm on the first floor and there are no other rooms available and all the other hotels around are sold out. Then she tells me "BUT I CAN MOVE TOMORROW". Unfortunately, I have to work all day tomorrow and every day that I am here..
The girls attitude at the front desk was unbelievably rude, no apology, just an "I don't give a damn" attitude and walked off.
I go to my room and it smells like pet urine. I go back to the front desk and the girl that was working the desk is nowhere to be found so I yell out that the room smells like CAT PISS and she comes out of the breakfast area from watching TV and says she can get something to spray it.
I go back to my room for maybe ten minutes, go back to the front desk, again nobody there, so I yell out "I THOUGHT YOU WERE GOING TO GET SOMETHING TO SPRAY THE ROOM", no reply. I waited about twenty minutes more and still she is nowhere to be found. I happened to have a bottle of Fabreeze in my truck and grabbed that and used half the bottle on the carpet and chair.
Obviously somebody checked in before I did and complained about this room and was given my room. Funny how this whole "reservation" thing works.
I've been here over an hour, been to the desk three times, she's not there, she must still be looking for that spray.......
- Official Description (provided by the hotel):
- Located just minutes away from the Three Rivers Convention Center, Columbia Center Mall, and numerous restaurants. The Fairfield Inn is a moderately tiered hotel that delivers the essentials that will keep your travelers comfortable and productive while on the road. In addition our guests never go hungry because we provide a variety of healthy options everyday with our Hot Continental breakfast. ... more less
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- Also Known As:
- Fairfield Inn Kennewick Hotel Kennewick
- Fairfield Kennewick
- Kennewick Fairfield Inn