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“Worst Comfort Inn we ever stayed in”
Review of Comfort Inn

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Comfort Inn
Ranked #13 of 17 Hotels in Kennewick
North Idaho
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst Comfort Inn we ever stayed in”
Reviewed 20 July 2013

My husband stays in the Choice Hotels chain 100 nights a year. I travel with him many of these nights. This hotel does not deserve to be part of the chain. The room WREAKED of DOG so bad it was hard to breath. Went down stairs to request a different room and some one else was doing the same. The clerk said, "I can't tell you which room has NEVER had a pet, just if your room had one last night" = pets are allowed in all rooms, even though the website says otherwise. The carpet was terribly FILTHY and the rest of the room was not very clean. The halls were noisy, thugs hanging out in parking lot and people smoking within 4 feet of the entrance. WASTE of money and we will never stay there again!!!!!

Room Tip: No elevator or Fitness room
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this review, 25 July 2013
Dear B H, Thank you for staying at Comfort Inn and taking the time in writing your comments. We strive to make our guests stay a satisfying one. I apologize that your recent visit to our hotel wasn't satisfactory and you were misinformed about the pet rooms. Our hotel does have rooms where pets are not allowed. Please be assured that your concerns have been addressed. We take pride in our hotel, and do our best to prevent problems from reoccuring.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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77 reviews from our community

Traveller rating
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    32
    13
    7
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Clermont, Florida
Level 6 Contributor
121 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 June 2013

The staff was very friendly and efficient. The hotel is located within walking distance of a huge mall and various shopping, movie theater and restaurants. Plenty to keep yourself busy. The room was nice and clean and the pool was refreshing. The breakfast area could have a few more seats, but taking the food back to your room is an acceptable alternative.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indian Shores, Florida
Level 6 Contributor
435 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 20 June 2013

The room was fine the normal standard for the Comfort level, Rosie checked us in and she was very nice. The beds were comfy. Unfortunately you can hear your neighbor. The breakfast was the usual Comfort fare.
The pool was clean, it is indoor and the room was warm.
The hotel was full of kids from a baseball camp and some from a square dancing competition.
During the evening the kids decided to use the hallway as their playground. They were also running from room to room and slamming doors. The boys next door sounded like they were playing football. I complained to Rosie and she came up and calmed things down a bit but it didn’t last. It went on until about 11 at night. I complained again in the morning and Kaylee and Donelle offered to take $20 off our bill. I don’t think it was enough but we took it.
The hotel is situated in a shopping and business district and there are several other chain hotels lots of restaurants and shopping. I would recommend this hotel

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank millc54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mukilteo, Washington
Level 5 Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 April 2013 via mobile

Staff was helpful and accommodating to our large group. The common areas and rooms were clean. Breakfast buffet was well stocked. Good experience except for one thing - thin walls that don't block noise. I heard the TV from the room to my left. I heard snoring from the room on my right (seriously). Anyone in the hallway I heard too. Maybe I am extra sensitive but I slept poorly due to the noise. Gave the hotel a poor grade because of this.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eric98275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clallam Bay, Washington, United States
2 reviews
Reviewed 7 April 2013

The hotel is just your basic accomodations. The rooms are older but, clean. There are several things that make this hotel worth the stay. First, it is close to many shops and restuarants. You have numerous choices. Second, The hotel is centrally located in the Tri-Cities area. Third and most important, the staff are some of the best I have ever seen. They are kind and accomodating. I was very impressed by their attention to details.

  • Stayed April 2013, travelled with family
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Helpful?
Thank Greggery T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connell, Washington
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 April 2013

My wife and I arrived on our anniversary and they upgraded our room to a suite. The hotel staff are very friendly and this hotel is so quiet. We like that it is centrally located with plenty to do while in Kennewick. The room we were upgraded to was clean and comfortable. After a night out we came back to a room that was probably the quietest nights rest we have had in a hotel. The breakfast was fresh and the staff made sure there was plenty to eat and fresh coffee made. Thank you for the wonderful stay in your hotel, it really made for a fun trip for our our 26 anniversary. We hope to stay again soon.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level 6 Contributor
286 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 6 April 2013

Check in was good and staff pleasant and helpful. Room was good, bedding was good. Wireless internet was good. Room was clean and linen was in good shape. Breakfast area was clean and choices were good.
Not a lot of noise from the hallway or the next room but there is some.
TV, microwave and fridge all worked well.
Location was tricky access but very handy for shopping and restaurants.
Good value for the price paid.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 7801 W Quinault Ave, Kennewick, WA 99336-8146
Phone Number:
Region: United States > Washington > Tri-Cities > Kennewick
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Kennewick
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Inn® hotel in Kennewick will get you rested and ready for anything. We’re merely minutes away from the Columbia River near Columbia Center Mall. It is merely minutes from Columbia River, Three Rivers Convention Center and Toyota Center. There are many places to eat and shop nearby. Our 56 unit hotel is equipped with flat screen TV's with cable, mini refrigerator and microwave. ... more   less 
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Also Known As:
Comfort Inn Kennewick
Kennewick Comfort Inn

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