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“A stopover in Kennewick”
Review of Comfort Inn

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Comfort Inn
Ranked #13 of 17 Hotels in Kennewick
Reviewed 16 September 2013

We stayed here on our way to Oregon because Comfort Inns are usually clean and comfortable and a good value for the money. This place did not dissappoint us in these areas of concern. The only downside was the desck was in the hall area of the room, making for a tight squeeze coming into and leaving the room. The breakfast was consistant with the normal servings at most Comfort Inns. I would stay here again if I was passing through this area.

  • Stayed: September 2013, travelled as a couple
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Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this reviewResponded 18 September 2013

Dear Bill F,

Thank you for taking the time to write a review online regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely

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47 - 53 of 78 reviews

Reviewed 11 September 2013

Usually you get a pretty consistent stay at a comfort inn and this is no exception. The rooms are clean, beds comfortable. Predictable breakfast of waffles, breads and powdered eggs. The internet here though is painfully slow but I understand this is the norm in Kennewick. I would stay here again and recommend for a quick overnight while traveling

  • Stayed: July 2013, travelled solo
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Thank italygirlSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this reviewResponded 18 September 2013

Dear italygirlseattle,

Thank you for writing the review about your recent stay in Kennewick. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Sincerely

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Reviewed 20 August 2013

The room was filthy. Rug looked like it had ground in dirt. Bathroom floor was dirty. Unfortunately I looked at the area where the mattress & box spring meets the headboard - area was full of food crumbs, human hair and other unrecognizable debris. Receptionist was not friendly or helpful and just seemed disinterested overall. Breakfast fruit was very skimpy and did not look fresh. I have stayed at quite a few Comfort Inns and just couldn't believe the overall poor condition and poor customer service.

  • Stayed: July 2013, travelled with family
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2  Thank JeannetteWR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this reviewResponded 18 September 2013

Thank you for taking the time to write a review online regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely

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Reviewed 20 July 2013

My husband stays in the Choice Hotels chain 100 nights a year. I travel with him many of these nights. This hotel does not deserve to be part of the chain. The room WREAKED of DOG so bad it was hard to breath. Went down stairs to request a different room and some one else was doing the same. The clerk said, "I can't tell you which room has NEVER had a pet, just if your room had one last night" = pets are allowed in all rooms, even though the website says otherwise. The carpet was terribly FILTHY and the rest of the room was not very clean. The halls were noisy, thugs hanging out in parking lot and people smoking within 4 feet of the entrance. WASTE of money and we will never stay there again!!!!!

Room Tip: No elevator or Fitness room
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  • Stayed: July 2013, travelled on business
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1  Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this reviewResponded 25 July 2013

Dear B H, Thank you for staying at Comfort Inn and taking the time in writing your comments. We strive to make our guests stay a satisfying one. I apologize that your recent visit to our hotel wasn't satisfactory and you were misinformed about the pet rooms. Our hotel does have rooms where pets are not allowed. Please be assured that your concerns have been addressed. We take pride in our hotel, and do our best to prevent problems from reoccuring.

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Reviewed 23 June 2013

The staff was very friendly and efficient. The hotel is located within walking distance of a huge mall and various shopping, movie theater and restaurants. Plenty to keep yourself busy. The room was nice and clean and the pool was refreshing. The breakfast area could have a few more seats, but taking the food back to your room is an acceptable alternative.

  • Stayed: June 2013, travelled as a couple
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Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

The room was fine the normal standard for the Comfort level, Rosie checked us in and she was very nice. The beds were comfy. Unfortunately you can hear your neighbor. The breakfast was the usual Comfort fare.
The pool was clean, it is indoor and the room was warm.
The hotel was full of kids from a baseball camp and some from a square dancing competition.
During the evening the kids decided to use the hallway as their playground. They were also running from room to room and slamming doors. The boys next door sounded like they were playing football. I complained to Rosie and she came up and calmed things down a bit but it didn’t last. It went on until about 11 at night. I complained again in the morning and Kaylee and Donelle offered to take $20 off our bill. I don’t think it was enough but we took it.
The hotel is situated in a shopping and business district and there are several other chain hotels lots of restaurants and shopping. I would recommend this hotel

  • Stayed: June 2013, travelled as a couple
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Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013 via mobile

Staff was helpful and accommodating to our large group. The common areas and rooms were clean. Breakfast buffet was well stocked. Good experience except for one thing - thin walls that don't block noise. I heard the TV from the room to my left. I heard snoring from the room on my right (seriously). Anyone in the hallway I heard too. Maybe I am extra sensitive but I slept poorly due to the noise. Gave the hotel a poor grade because of this.

  • Stayed: April 2013
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2  Thank Eric98275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 7801 W Quinault Ave, Kennewick, WA 99336-8146
Phone Number:
Region: United States > Washington > Tri-Cities > Kennewick
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Kennewick
Price Range: £60 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Inn® hotel in Kennewick will get you rested and ready for anything. We’re merely minutes away from the Columbia River near Columbia Center Mall. It is merely minutes from Columbia River, Three Rivers Convention Center and Toyota Center. There are many places to eat and shop nearby. Our 56 unit hotel is equipped with flat screen TV's with cable, mini refrigerator and microwave. ... more   less 
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Also Known As:
Comfort Inn Kennewick
Kennewick Comfort Inn

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