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“Decent motel”
Review of Comfort Inn

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Comfort Inn
Ranked #13 of 17 Hotels in Kennewick
Vancouver, Washington
Level Contributor
3 reviews
“Decent motel”
Reviewed 12 October 2013

The motel and staff are pretty good. The wi-fi connection sucks though. Sometimes it works and sometimes it doesn't. I travel all summer long with my job and stay at many hotels on the west coast. This is by far the worste connection

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshcaldwell360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this review, 16 December 2013
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Improvements have been made to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Bonita Springs, Florida
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 September 2013

We stayed here on our way to Oregon because Comfort Inns are usually clean and comfortable and a good value for the money. This place did not dissappoint us in these areas of concern. The only downside was the desck was in the hall area of the room, making for a tight squeeze coming into and leaving the room. The breakfast was consistant with the normal servings at most Comfort Inns. I would stay here again if I was passing through this area.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this review, 18 September 2013
Dear Bill F,

Thank you for taking the time to write a review online regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seattle
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 September 2013

Usually you get a pretty consistent stay at a comfort inn and this is no exception. The rooms are clean, beds comfortable. Predictable breakfast of waffles, breads and powdered eggs. The internet here though is painfully slow but I understand this is the norm in Kennewick. I would stay here again and recommend for a quick overnight while traveling

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank italygirlSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this review, 18 September 2013
Dear italygirlseattle,

Thank you for writing the review about your recent stay in Kennewick. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmira
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2013

The room was filthy. Rug looked like it had ground in dirt. Bathroom floor was dirty. Unfortunately I looked at the area where the mattress & box spring meets the headboard - area was full of food crumbs, human hair and other unrecognizable debris. Receptionist was not friendly or helpful and just seemed disinterested overall. Breakfast fruit was very skimpy and did not look fresh. I have stayed at quite a few Comfort Inns and just couldn't believe the overall poor condition and poor customer service.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JeannetteWR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this review, 18 September 2013
Thank you for taking the time to write a review online regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kennewick hotels

North Idaho
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2013

My husband stays in the Choice Hotels chain 100 nights a year. I travel with him many of these nights. This hotel does not deserve to be part of the chain. The room WREAKED of DOG so bad it was hard to breath. Went down stairs to request a different room and some one else was doing the same. The clerk said, "I can't tell you which room has NEVER had a pet, just if your room had one last night" = pets are allowed in all rooms, even though the website says otherwise. The carpet was terribly FILTHY and the rest of the room was not very clean. The halls were noisy, thugs hanging out in parking lot and people smoking within 4 feet of the entrance. WASTE of money and we will never stay there again!!!!!

Room Tip: No elevator or Fitness room
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy K, General Manager at Comfort Inn, responded to this review, 25 July 2013
Dear B H, Thank you for staying at Comfort Inn and taking the time in writing your comments. We strive to make our guests stay a satisfying one. I apologize that your recent visit to our hotel wasn't satisfactory and you were misinformed about the pet rooms. Our hotel does have rooms where pets are not allowed. Please be assured that your concerns have been addressed. We take pride in our hotel, and do our best to prevent problems from reoccuring.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clermont, Florida
Level Contributor
121 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 June 2013

The staff was very friendly and efficient. The hotel is located within walking distance of a huge mall and various shopping, movie theater and restaurants. Plenty to keep yourself busy. The room was nice and clean and the pool was refreshing. The breakfast area could have a few more seats, but taking the food back to your room is an acceptable alternative.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indian Shores, Florida
Level Contributor
436 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 20 June 2013

The room was fine the normal standard for the Comfort level, Rosie checked us in and she was very nice. The beds were comfy. Unfortunately you can hear your neighbor. The breakfast was the usual Comfort fare.
The pool was clean, it is indoor and the room was warm.
The hotel was full of kids from a baseball camp and some from a square dancing competition.
During the evening the kids decided to use the hallway as their playground. They were also running from room to room and slamming doors. The boys next door sounded like they were playing football. I complained to Rosie and she came up and calmed things down a bit but it didn’t last. It went on until about 11 at night. I complained again in the morning and Kaylee and Donelle offered to take $20 off our bill. I don’t think it was enough but we took it.
The hotel is situated in a shopping and business district and there are several other chain hotels lots of restaurants and shopping. I would recommend this hotel

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank millc54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 7801 W Quinault Ave, Kennewick, WA 99336-8146
Phone Number:
Region: United States > Washington > Tri-Cities > Kennewick
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Kennewick
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Inn® hotel in Kennewick will get you rested and ready for anything. We’re merely minutes away from the Columbia River near Columbia Center Mall. It is merely minutes from Columbia River, Three Rivers Convention Center and Toyota Center. There are many places to eat and shop nearby. Our 56 unit hotel is equipped with flat screen TV's with cable, mini refrigerator and microwave. ... more   less 
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Also Known As:
Comfort Inn Kennewick
Kennewick Comfort Inn

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