I decided to stay here because the hotel was close to my destination and because it was new. Boy do I regret that decision.
When I checked in, there was one person ahead of me and it still took 20 minutes for me to get my room keys. The rep was good and went over the amenities of the hotel. My room was a different story. First, the bathroom. No toilet paper and no water pressure from the shower. When I say no pressure, it like trying to wash your car when the hose is kinked. A 10 minute quicker shower turned into a 30 minute ordeal.
The room setup was average but the cleanliness was a HUGE disappointment. There was food pieces and used napkins under my bed. Talk about gross. Pretty disappointing for a new hotel let alone a hotel that asks you to rate their facility and then is below a normal standard of CLEAN.
When I checked out the next day no one was in line at the counter. The clerk (different individual from the night before) was sitting on a box with her head buried in her hands. I had to raise my voice to get her attention. She never asked how my stay was or even spoke, she just handed me my bill and say back down. Go figure.
All in all, this facility is below average and the staff need training in customer service 101.
- Official Description (provided by the hotel):
- Great hotel in Kennewick, Washington, that offers a high level of comfort, luxury, affordability and service at the brand-new Red Lion Inn & Suites Kennewick Hotel. Conveniently located in the heart of Kennewick's business district, we're located across from Three Rivers Convention Center, Toyota Arena and a few blocks from Columbia Center Mall. Red Lion Inn and Suites' rooms are well appointed and modern in decor. Select Comfort beds feature triple sheeting and premium bedding. 32-inch LCD TVs feature high-definition televisions with premium digital channels. Complimentary wireless Internet access is provided along with phones, MP3 docking stations, and free local calls. All guestrooms feature refrigerators and microwaves are provided. All guestrooms are non-smoking. ... more less
- Reservation Options:
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- Also Known As:
- Cedars Hotel Kennewick
- Cedars Inn And Suites