Upon check in the same person that took our reservations initially told me that he only had entered one night even though he had clearly remembered setting up for two nights but that he would charge me for one night and find a room the next day so he charged my card for one night. Then within minutes after charging me he said that he found the second room and would charge me for it. He then swiped my card for 2 nights. At this point I had been charged for 3 nights. When I confronted him he called his manager that was mad that at 6pm she was in her PJs and had to come to the motel. She came in and proceeded to pull up everyone's room and credit card number IN FRONT OF ME! I told her it wasn't appropriate and she proceeded to tell me that she didn't know how to fix the problem. The next day one of the charges dropped off for 72.09 but 2 more charges of $72.09 appeared. She said she would handle it. Sunday morning I woke up to a bill under the door saying I owed $72.09 at checkout. So I again went downstairs and the front desk clerk said she would remove the charge. Monday morning there was a charge for 2 $144.18 and one for $72.09 and $288.36 on pre-authorization. The pre-auth FINALLY 14 days later came off. Now through corporate I will see a check for the extra $72.09 in 2-3 weeks. So in less you have money for this low budget motel to tie up I urge you NOT to stay here.
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- Also Known As:
- Baymont Inn & Suites Kennewick Hotel Kennewick
- Baymont Inn And Suites Kennewick