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“Great place to stay”

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Hilton Garden Inn Tri-Cities/Kennewick
Ranked #3 of 17 Hotels in Kennewick
Certificate of Excellence
Helena, MT
Level Contributor
966 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 450 helpful votes
“Great place to stay”
Reviewed 11 April 2014

I never review chains but this place had really good service. The front desk guy stayed on the phone 15 minutes guiding us in as we were lost about the town. He even threw in a free breakfast for us. And the service guys at breakfast were exceptional!

The rooms were as you would expect, just fine, the staff was amazing.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank vintagetrailer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

Traveller rating
    267
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Covington, Washington
2 reviews
Reviewed 7 April 2014

This was a wonder experience. Large clean room and friendly staff. I would recomend this facility to friends and family that are taveling either on business or a vacation. The food, the bar, the workout facility and the office staff were all wonderful. If you are staying the tri-cities stay at the Hilton Garden Inn.

  • Stayed April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alan Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penticton, B.C., Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2014

This hotel was extremely welcoming, clean, quiet and helpful with directions. The breakfast was excellent. The location was central and it was easy to get to the workshop I was attending Would definitely stay there again!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park City, Utah
Level Contributor
6 reviews
5 hotel reviews
Reviewed 24 March 2014

My family and I had a wonderful stay at the Hilton Garden Inn Tri-Cities/Kennewick this past weekend. WE arrived very late and were promptly checked into our rooms without any delay or waiting. The staff was very attentive to our needs and addressed us while passing through the lobby. Amy, Justin and Ali in the restaurant were very kind and assisted with any question or concern that may have come up. Will be back in the future and thank you Hilton Garden Inn for a wonderful/memorable stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kyle U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacoma, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 March 2014

We went there for a baseball tournament I was not the one that booked the rooms. very friendly front desk staff got ice from the restaurant even though no machine on the bottom floor. Chinese food from a well from a well reviewed local restaurant. They brought us plates. I left a small tip since they even cleaned up after us. The waitress was very friendly. We have a nephew stay with in order to have fun in the pool. we need an extra bed for him. No problem and no extra charge. overall our stay was really good. I do think the $12 for breakfast per person was a little steep and would probably get a room that included breakfast for our next stay.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0cky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 17 March 2014

Our room was comped after a 9pm noisy neighbor and we were moved to a different room. But then there was noise in the hall at 3am, and you could hear "special time" at 6am next door, and our upstairs neighbor puking. The customer service was great, but there is no sound deadening insulation and there are squeaky floorboards. Staying somewhere else next time.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 435michaela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review, 18 March 2014
Dear Guest,

I’m so sorry to hear you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event and we regret you experienced a noise level from neighboring guests that made your stay unpleasant. We hope you will give us another shot the next time you are in the area as we are eager to make your stay with us the best hotel experience possible.

Thank you,
Miles Wilkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yakima, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2014

The staff was friendly, but the first room we got smelled like a giant arm pit!!! The manager gave us another room that did not smell as bad, but we noticed they use a lot of air freshener, what are they trying to cover up? Also very loud, could here everything going on around us. Pool is a joke, postage stamp sized.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YakimaDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review, 18 March 2014
Dear Guest,

Thank you for taking the time to share your feedback about our hotel. We apologize for the unpleasant smell encountered during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our guests have a rewarding experience at our hotel. We hope you will consider staying with us in the future so we may better demonstrate our commitment to your satisfaction.

Thank you,
Miles Wilkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Property: Hilton Garden Inn Tri-Cities/Kennewick
Address: 701 N Young St, Kennewick, WA 99336-7824
Phone Number:
Region: United States > Washington > Tri-Cities > Kennewick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Kennewick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick

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