we located the hotel on tripadvisor. We wanted to know how far it was from a funeral home in Kent. The telephone operator asked if she could put us on hold for a couple of minutes to find the answer. In a short time she was back with both the distance and the driving time. She also enquired about an early check in for us and arranged it, again without extra charge.
Once she booked our room for the night (at the advertised price; no extras. Driving instructions to reach the hotel were perfect, as was check-in. The room we were assigned was just as it looked in the on-line photos: excellent, spacious, clean, and well appointed.
We expected as much. What we didn't expect was pizza for supper (and someone there to help us to choose) and a full breakfast. The breakfast was particularly good and had a wide variety of choices. Again, help was plentiful and we were not rushed.
What went far and above what we had experienced was the shuttle. We asked the desk how late major department stores were open. The clerk suggested a mall by the airport. When we asked how much of a driving hassle that finding it would be, he volunteered the hotel van. The driver was there in an instant and said that when we wanted to return all we had to do was phone and give him 20 minutes notice. True to his word, he was there on time and genuinely friendly.
We think that the food and shuttle saved us over $20 each which reduced the cost of our stay by a further $40 plus. We don't know how the hotel can even break even at these prices.
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- Also Known As:
- Hawthorn Suites Seattle/Kent Hotel Kent
- Hawthorn Suites Kent
- Kent Hawthorn Suites