I booked our reservation on Travelocity the morning of the day of arrival. We arrived at the hotel around 6 p.m. & we were told that we had no reservation, they've been sold out for days & they had no rooms at all. I had the Travelocity confirmation that showed we had a confirmed reservation. I know this was a Travelocity glitch & don't blame Woodmark.
I was very upset because we were exhausted & had really looked forward to a relaxing evening at a nice hotel by the water. Mike was sympathetic and professional. He took charge & found us a room at the Westin downtown Seattle, arranged for Woodmark to pay for our night there, in addition to offering us a refund.
The whole mess ended up being a blessing in disguise because we loved staying in downtown Seattle & got to see so much more than we expected to.
Instead of taking the refund we asked Mike if he had any rooms available for the following night since we were planning to be in the area 2 nights, which he did. After a great night at the Westin & a fabulous day in downtown Seattle, we came back to the Woodmark for the next night's stay. Our room was upgraded & beautiful, the service was impeccable, the location was spectacular and we absolutely loved the Woodmark & will definitely stay here again. The "raid the pantry" was so fun too! Free snacks from 11 p.m. to 1 a.m.
This was our first trip to the Seattle area and we can't wait to come back!
- Official Description (provided by the hotel):
- This is found in Kirkland, a little suburb of Lake Washington. It is near a marina, which has restaurants, shops, and a spa. ... more less
- Reservation Options:
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- Also Known As:
- Woodmark Hotel Kirkland