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Woodmark Hotel & Still Spa
Ranked #1 of 9 Hotels in Kirkland
Certificate of Excellence
BSpreng
Level Contributor
5 reviews
“I could live in this hotel!”
Reviewed 14 July 2014

Loved it! We had a corner suite with a balcony overlooking Lake Washington and the marina. Gorgeous views, pleasing decor and color scheme (soft and easy to live with, predominantly blue and beige/taupe). Staff was friendly and eager to please. Complimentary glass of champagne at check-in was a lovely welcome!

Room Tip: The hotel, itself, is fairly quiet. However, being on the shore of Lake Washington, there was a fai...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank BSpreng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howard j, General Manager at Woodmark Hotel & Still Spa, responded to this review, 17 July 2014
Howard Jacobs from the Kirkland WA based Woodmark Hotel reaching out to BSpreng to express our thanks for your recent Trip Advisor review.

A true pleasure to read about your overnight stay and dining experience meeting / exceeding your expectations.

We have a morning huddle with all of our leaders each day and I took the time today to share your input across our team.

I personally look forward to welcoming you on a future visit to our Lake Washington Hotel and in the interim have an excellent Thursday.

Best regards,

Howard Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
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English first
Conroe, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

We enjoyed a wonderful three night stay in our lake view jr. suite with a balcony that had two chairs. Small balcony, but we could still enjoy the view. The staff was incredible and so friendly and helpful. Always greeted us and fulfilled any requests we had. Enjoyed the personal touches like champagne when you arrived to the beautifully displayed flavored water dispensers in the lobby. We enjoyed the great view and enjoyed several of the outdoor seating areas in the cool evenings. The bar drinks were nice & refreshing and all of the staff we encountered were great. We definitely recommend this to others and will stay there on our next visit. Very relaxing and in a nice location!

Room Tip: Lake view is definitely the best.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 22gingergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkland, Washington
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 July 2014

We stayed 2 days in a lakefront room with a balcony. We loved listening to the lapping of the water and the feeling of the cool lake breeze at night. The room is clean, modern. The fridge was full of beverages but we moved them out to store our meals. We requested a microwave, which they delivered to our room.

The location is gorgeous, with beautifully manicured grounds and sidewalks along the lake for evening strolls. Parking was free on the weekend ($15/day during the week).

We were especially delighted with the "Raid the Pantry" service, where you can grab free goodies from their snack shop from 11 pm - 1 am. Great selection of baked goods, chips, drinks, sandwiches.

We loved our stay and would stay again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howard j, General Manager at Woodmark Hotel & Still Spa, responded to this review, 13 July 2014
Hello Bruce G - Howard from the Woodmark Hotel on Lake Washington with a quick reach out to express our thanks for your positive comments on Trip Advisor.

I didn't want this weekend to pass without sharing our appreciation for your patronage of our Kirkland WA Hotel and look forward to serving you in the near future.

Thanks again for your input and have an excellent Sunday.

Best regards,

Howard Jacobs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver BC
Level Contributor
195 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 5 July 2014 via mobile

We upgraded to a lake view room and it was worth the extra money. There was a Juliet balcony so although you couldn't sit outside, still nice to have the open air. There are a few rooms lakeside with full balconies but in the afternoon they got a lot of sun. Rooms were very nicely appointed and clean. Staff were all very friendly. Loved the resident black lab. We visited both restaurants and had great service. Good happy hour at bin on the lake. Spa was also very good. We rented kayaks the last day which was fun. Raid the pantry was fun for late night munchies. Very easy walk into downtown Kirkland. Only downside were the additional charges of the amenity fee and parking which added close to 30 per night. Overall loved it and will definitely return.

Stayed June 2014, travelled as a couple
Helpful?
Thank Moose1422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howard j, General Manager at Woodmark Hotel & Still Spa, responded to this review, 13 July 2014
Howard from the Woodmark Hotel on Lake Washington reaching out to Moose1422 to extend a big thank you for your positive comments on Trip Advisor.

I wanted to be sure I did not disturb your weekend but felt it imperative to touch base as soon as I read your input to let you know your patronage is appreciated.

Our entire team of dedicated individuals awaits your next visit and in the interim hope you have an excellent weekend.

Thanks again for your time and Trip Advisor post.

Best regards,

Howard Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 July 2014

We have stayed at the Woodmark previously and had a nice relaxing time, hence booked to stay Saturday June 28th, prior to flying back to the UK on June 29th, wishing for a quite and relaxing time again. We booked and paid for a Lakefront King balcony room. However, once checked in and settled in our room we were appalled to find out that there was a wedding being held immediately below our room. On fearing noise that may come from the wedding we asked to be moved to the other end of the hotel, but unless we we willing to forgo a balcony there was nothing else available, accept a small dark junior suite, which was on the next floor but only 2 rooms along and with balcony a lot smaller, plus was directly above where the ceremony was to take place. We reiterated our concerns to the manager on duty and said that we should have been informed of this upon booking. He (Michael) said that if we was us he would move to the next floor, even though the room was not as bright or did not have the view our room had. He said he would not stay in our room as we would definitely hear something. We declined, assuring ourselves that a hotel of such quality and reputation surely would not allow too much noise to other paying guests. We thought that the Woodmark would not allow guests to stay in these rooms if it would ruin their stay. HOW WRONG WERE WE! The wedding party had someone on the microphone throughout the entire time of the wedding dinner which was still going on past 9 pm - we could not hear ourselves think. I finally called up (which giving the front desks attitude, I was not the first to complain), and after a time the microphone was turned off. We could still hear the music and noise all night and having no sleep, this time my husband called up and people were shouting and screaming below our room - it was terrible, by husband said can management do something or call the police. After that the noise stopped. Upon complaining, all the management did was 'comp' our dinner. It was disgusting, we should have been compensated the full stay at the Woodmark - we booked a premium room for a quiet, restful and relaxing time, prior to flying the 10 hours back to the UK - yet we had far from that. We could not even sit out on our balcony that we had extra for. We left the next morning for our flight both totally shattered. As stated to the duty manager, I know that the Woodmark must make more money from hosting weddings, but if they lose returning guests such as ourselves, with their 'could not care less' attitude, then over the years this amount of revenue lost would add up. I reiterate that at the time of booking we should have been made fully aware that the Lakefront balcony room would be above a large wedding party which would start late afternoon and continue to gone 11pm. If we had been told this, then we would have declined on this occasion to stay. Hence we are far from happy - this was a very disappointing end to a lovely vacation.

Room Tip: As it seems this hotel is now making more money out of weddings, if weekend ask if there are any fun...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MargSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howard j, General Manager at Woodmark Hotel & Still Spa, responded to this review, 3 July 2014
Hello Ms. Suffolk and thank you for the opportunity to connect with you on your Trip Advisor feedback recently for the Woodmark Hotel.

Your patronage is so important to our property and am thankful you have taken the time to provide your input to us specific to your recent stay.

Allow me to touch on your input specific to a wedding that occurred during your stay which caused a less than stellar experience for you. As I researched this information in depth I was confused and would welcome additional input.

Our records indicate that a Reception team member made a notification upon your arrival regarding a wedding occurring in an area where your original room request had been blocked.

There was a recommendation from our team at the time of arrival to upgrade you to a larger suite with a Marina view in anticipation that this would be a quieter location then the original room request.

Our understanding was the feedback on this was to remain in the original room assignment which we certainly wanted to honor your preferences. Thus, would welcome connecting with you further to insure our information on this is in order.

The Woodmark is a popular location for weddings given we are on Lake Washington, however the vast majority of our room views remain in a quiet and pristine location away from any random events that may occur during defined periods of time.

Thanks again for your input and look forward to speaking with you further. I can be reached at the Woodmark's main phone # and also hope to see you again on a future visit to our property.

Best regards,

Howard Jacobs
General Manager
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Seattle, Washington
1 review
Reviewed 30 June 2014

we have been staying here for several days and could not be more pleased. all staff very friendly and helpful, dining options fine, very dog friendly, location, views and room quality great. we highly recommend this hotel if you want a classy but not stuffy waterfront location with lots of fresh air and good amenities.

Room Tip: see if one of the corner suites are available. they are great.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howard j, General Manager at Woodmark Hotel & Still Spa, responded to this review, 1 July 2014
Howard from the Woodmark Hotel on Lake Washington reaching out to gary s to express our thanks for the positive comments on Trip Advisor.

I read your feedback this morning and took the opportunity to share your input across our team of dedicated associates as well.

We remain so thankful for your patronage and the weather today is truly amazing to take advantage of our Waterfront Activities and amenities.

Have an excellent Kirkland WA visit with us and wishing you a great week as well.

Best regards,

Howard Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Snoqualmie, Washington
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

I had a certificate for a one night stay and dinner at Bin on Lake at the Woodmark Hotel in Kirkland. It was an awesome experience from start to finish. Food was amazing and the room was beautiful. Every little touch like water pitchers through out the hotel to beat the heat to your amazing staff made our stay perfect.

Thank you!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ranju K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howard j, General Manager at Woodmark Hotel & Still Spa, responded to this review, 1 July 2014
Hello Ranju K and a true pleasure to read your positive comments about the Woodmark Hotel in Kirkland WA on Trip Advisor.

We are both humbled and thankful for your input and understand you have many Hotel choices when traveling to the East Seattle region.

I hope we have the opportunity to see you at the Woodmark on a future visit and in the interim wish you a tremendous 4th of July week as well.

Best regards and thanks again for the feedback.

Howard Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodmark Hotel & Still Spa

Property: Woodmark Hotel & Still Spa
Address: 1200 Carillon Pt, Kirkland, WA 98033-7322
Phone Number:
Region: United States > Washington > Kirkland
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Kirkland
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Woodmark Hotel & Still Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
This is found in Kirkland, a little suburb of Lake Washington. It is near a marina, which has restaurants, shops, and a spa. ... more   less 
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Also Known As:
Woodmark Hotel Kirkland

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