The Woodmark has an attractive lakeside location and turned out to be a convenient place to stay for attending a wedding (not at the hotel) and sightseeing and visiting relatives both in Seattle and on the east side of Lake Washington, where the hotel is located. We enjoyed our stay. Because it costs a lot and pretends to be a prestigious resort destination, however, it did not earn top marks. Here's why:
The resort fee is a joke. Why not just raise the room rates $12, since the fee is mandatory and covers standard things such as access to a very basic and unattractive fitness center (believe it or not, in this century, the hotel has no workout room or pool). and free wireless internet access? OK, the chance to use a kayak is not standard, but we did it once in 5 days. Is that worth the $105 we paid in "resort fees"?
The "valet parking" is also a rip off. The hotel would not be a good choice for visitors to Seattle or anywhere else beyond a 5-mile radius of the remote location -- without a car. About 50% of the times we needed our car, or arrived at the hotel entrance, there was no "valet." We had to leave the keys at the front desk and hope that no one took or hit the car waiting in the entryway. When requesting the car, the single individual at the front desk left her station to go fetch the car. "Self-park" at a discount of only 15% from the valet rate was an insult. Either provide the alleged valet service or let people park for free or some reasonable amount.
Service and management in general, restaurant in particular: The valet/front-desk ballet was just one sign of a system that malfunctioned repeatedly. All of the employees were friendly and polite. But they did not know their job (e.g. told us we had not paid for one of the rooms when we had) and seemed not to be at post when needed. The restaurant was worse. There are NO alternatives other than Starbucks nearby for breakfast, and the hotel restaurant's breakfast was of low quality - plus the service was horrible. No one seemed to be assigned to any table. It was hard to get the wait staff's attention. We had to ask for silverware every time we were served. None was on the table and no one was responsible for bringing it.
Finally, the closet in the bedroom was TINY. Do people in Washington wear only shorts and t-shirts and therefore don't need to hang up any clothes? Well, we had clothes for the wedding and other things that needed to be hung, but, even though we brought our own hangers to supplement the 6 or so provided by the hotel, there was literally not enough space in the closet for normal clothes for two people for 5 days.
None of these deficiencies made the Woodmark a poor choice, but it is not a "resort;" it is not a full-service hotel and it did not live up to the high expectations it set for itself.
- Official Description (provided by the hotel):
- This is found in Kirkland, a little suburb of Lake Washington. It is near a marina, which has restaurants, shops, and a spa. ... more less
- Reservation Options:
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- Also Known As:
- Woodmark Hotel Kirkland