I made a reservation 10 days in advance of my stay--this was confirmed multiple times by the hotel. When I arrived, the manager told me that they could not give me the room that I had reserved. Their offer was to give us a smaller room (that would not accommodate my family) at regular charge. They did nothing to attempt to comp my room or find an equal room at another location--they turned us away. We've stayed at this hotel one other time without issue (other than the furniture in the room (king suite) was very uncomfortable) but Marriott has lost our business permanently.
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- Also Known As:
- Courtyard Seattle Kirkland Hotel Kirkland
- Courtyard Kirkland
- Kirkland Marriott
- Kirkland Courtyard