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Days Inn Lacey Olympia Area
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Reviews (508)
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Reviewed 26 May 2014 via mobile

Did not realize under renovation when booked the room. No pool. Carpet being set down in hallways one section at a time. First night our floor had bare pad only. Second day/night carpet on floor, but not tacked down. Some doorways they used duct tape to keep edgers down. Not on ours. Same story for other floors. TV didn't work for all channels. Keys cards needed to be replaced at least twice each day. John Smith at Front desk was ok. He confirmed late checkout due to multiple issues during our stay. Then on last day, Linda, the person working on our checkout date was rude to me and refused to believe when told we had late checkout. She was in process of charging us for extra night. Then She claimed we could not speak with the manager, Sarah Prohim, as it was the manager's day off and she couldn't get her on the phone. The manager was not present, or did not offer her assistance, all weekend. Only bright spot was Dana, housekeeping supervisor. Other issues: Lock on one room was half broken. Outside lights were terrible, one member of our party tripped and twisted her ankle. One member stepped into whole where a rhododendron bush had been pulled out behind car, when trying to get to trunk for our luggage--poor overhead lighting.

  • Stayed: May 2014
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1  Thank Jewell24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

  • Stayed: May 2014, travelled with family
    • Value
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Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 May 2014

iI come here for business, few months ago they started the upgrades to the hotel. Looks like things are coming along. Pool is still closed. Breakfast was great and the staff was helpful and friendly. The rooms are clean and comfortable.Plenty of parking.

Room Tip: WI-FI That was such a problem. Management needs to fix this problem. Looks like the 1st floor and 2nd floor had better connection. I went from 4th smoking room, to a non-second floor. They had the bigger TVs. So I was happy.
  • Stayed: April 2014, travelled on business
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Thank CAWoods40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Days Inn Lacey Olympia Area, responded to this reviewResponded 4 June 2014

Thank you for taking the time to summiting a review. We sincerely appreciate your opinion and business. We are working on improving the prop

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Reviewed 19 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sarah M, Manager at Days Inn Lacey Olympia Area, responded to this reviewResponded 4 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sarah M, Manager at Days Inn Lacey Olympia Area, responded to this reviewResponded 20 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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