The Inn is lovely but the staff is sadly lacking personal involvement and support for the Whidbey "newbie" visitor.
We had great difficulty getting from the Seattle airport to the Inn and called several times both before our departure from home and once we arrived at the airport trying to get good information and help in our planning. The Inn manager was very uninformed regarding options to get to the Inn and had no knowledge of the rail system and commuter train which would have taken us right to the appropriate ferry to Whidbey. It was a very frustrating afternoon wasted trying to find the right transportation to the right ferry.
Once at the Inn we wanted to rent a car on the Island and once again no one at the Inn seemed to know what to do. The Island Bus is fine if you don't get off. Once you get off you may have to wait an hour or more for another one to come along.
The food was good but there was not enough seating and we had to sit on the couch with our plates on our laps because there were not enough places to sit. Once again, the manager or other staff was not concerned.
We have stayed at many B&B's across the country and have a good sense of what makes a memorable experience, this Inn needs to learn how to interact with their guests at least during the breakfast time to see how their stay is going and to see if there is anything they can do to help with the plan for the day. We never saw anyone. Very disappointing.
- Official Description (provided by the hotel):
- Relax at Saratoga Inn, a romantic island getaway just a ferry ride away within the charming seaside village of Langley. Enjoy beautiful views of the Cascade Mountains and Saratoga Passage from the privacy of your room or from our friendly common area, which includes an old-fashioned porch. Gather in our Commons for a hot breakfast and complimentary afternoon wine and cheese. Hot beverages, ice, DVDs, WI-FI, HVAC and bicycles are also complimentary. Shops and restaurants are within walking distance from the Inn. Park you car and enjoy some small town walk-about living and stress-free "Porch-Talk!"! ... more less
- Also Known As:
- Saratoga Hotel Langley
- Saratoga Inn Langley, Whidbey Island, Washington