We reserved a room for two and after driving 8 hours to get there at check-in the girl at the desk swipped our credit card to charge us for the room, then said "unfortunately, the reservation is for two, and your 7 month old baby counts as a 3rd person, so I can't give you a key." We said fine, lame policy, but refund our money and we'll leave. "unfortunately, i'm not authorized to reverse credit card transactions." We were livid. We paid a $50 over occupancy fee to stay the night and talk to the manager the next morning. It turns out their policy really is to charge people and not refund their money. Jolene Polly, the manager, was unbelievably unhelpful and unsympathetic to the situation. I guess business must be good if they can treat their customers like that. Oh and a side note...the ice machine was broken, and the so called continental breakfast was a broken waffle maker and a dole fruit cup. LUXURY! We could have sneaked out baby around the whole time and acted like there were only two of us, but please, we're on VACATION. How many weeks do you get a year? Horrible experience.
- Official Description (provided by the hotel):
- The Blackbird Lodge is a small, European-style lodge that features large studios and one-bedroom suites. These accommodations have gas fireplaces, Jacuzzi tubs, private river-view decks in some units, and warm hospitality throughout. Guests in the river-view units enjoy unobstructed views of the Wenatchee River and the Cascade Mountains. Located one block from the many restaurants, art galleries, gift shops and festivals of Leavenworth, 130 miles northeast of Seattle on the sunny Eastern slope of the Cascade Mountains. ... more less
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- Also Known As:
- The Blackbird Hotel Leavenworth
- Blackbird Hotel Leavenworth
- Blackbird Lodge