I was recently married here, and spent QUITE a bit of money. The lodge was beautiful, but the staff was untrained and actually added to our wedding stress. We had no wedding stresses until the staff slacked off.
With all the things needed to remember for wedding the staff was not helpful in follow up after we had paid! It was like we paid and they didn't care less about us. When my mother went to check out ,the wedding the staff did not remind my mother to take the top of our cake or other wedding supplies we brought! My husband and I didn't even get a slice of our own cake either! This might not seem like a big deal, but when you pay $350 for a cake, you'd like to keep the tradition and have it for your 1 year anniversary. I didn't realize my mother forgot the cake until the next weekend. Then when I contacted Mt. Springs, they said they threw it away, because it 'looked stale'. Why wouldn't they have at least extended a courtesy call to us to find out if we wanted it, or reminded us it was there?? They also forgot to load up all of our belongings and a box of wedding shot glasses were forgotten, they didn't even contact me until I reached out to them about the cake. The then made me pay the shipping to get the shot glasses back!
I also had purchased my own decorations for the wedding some being lovely, expensive branches to put by the fire place during the wedding. The wedding coordinator decided these branches would look best if she broke them and added them to HER mantle display. No one asked my mother or I if they could do this. They just did it. I was planning on keeping these branches to decorate my house!
So if you are looking for customer service, Mt. Springs Lodge is NOT the place to get. I am MORE than disappointed in their services and I will let everyone that is thinking of having a wedding there to bring your OWN coordinator and staff, because there staff is just plain awful!!
- Also Known As:
- Mountain Springs Hotel Leavenworth