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“the best hotel in Leavenworth”

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Icicle Inn at Icicle Village Resort
Ranked #5 of 17 Hotels in Leavenworth
Certificate of Excellence
seattle, United States
1 review
“the best hotel in Leavenworth”
5 of 5 bubbles Reviewed 24 April 2014

we come to Leavenworth about once or twice a year for couple of days just for relaxing, and every time we end up in the different hotel, so we have tried most of the hotels in the area. But our stay in Icicle Inn was the best so far. We were surprised of the price of the beautiful clean room we've stayed, flexibility of the staff and the service they've provided. Great hotel, we will definitely go back for longer stay........

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Irina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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916 reviews from our community

Traveller rating
    525
    286
    77
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Sandpoint, Idaho
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 bubbles Reviewed 24 April 2014

I have to preface this with the thought that the experience which led me to give it such a low rating was probably an isolated incident.

We have been visiting Leavenworth for its Lighting Festival every year for the past 6 years. While we love this festival, our experiences with hotels (and restaurants) in this town have been hit and miss. We decided to try the Icicle Inn for the first time this year, and for the first time in 6 years we missed a chunk of the ceramony because of it.

We made it in to town early, so we went to see about early check in. This was probably about 11:00am. The lobby was very welcoming with a slightly rustic, homey feeling to it. The staff were pleasant and polite. They told us to check back at around 1:00pm (fair enough) and let us park in their lot in the mean time. Went and had lunch, came back at 1:00 and was told that the room wouldn't be ready until 3:00, which is regular check-in time (busy season. fair enough). At 3:00 we unload our car and push the bell cart in to the lobby, where we are told the room still isn't ready. The Lighting ceremony begins at 4:00, so now I'm beginning to tense up. What do we do, load everything back in to the car and go to the ceremony, or wait for the room? We opted for the latter. At about 3:30 we are told that the room is ready and are given keys. Our room is the Mozart Suite, which is as far away from the lobby as you can get in this building, but I'm thinking, "Cool. We can dump our stuff in the room and still make the ceremony.... if we run." No such luck. We get to our room and it is full of house keeping staff, linens strewn everywhere, and I think they were trying to tell me to come back later (I am only fluent in two languages, English being one, and theirs' wasn't the other). So, we cart all of our stuff back to the lobby. The ceremony is now beginning a 10 minute walk away and we are standing in the hotel lobby with all of our luggage on a cart. I am unable to hide my displeasure at this point.

The lady at the desk apologized profusely and discounted our room. I appreciate the gesture, and I think that was everything she could do at her level. I understand that this is a very busy time of year for every business in the town and completely understand that there may be delays in these situations. However, if they had simply told us from the beginning that our room would not be ready on time, instead of "just a little bit longer" we could have planned and adjusted our schedule accordingly. This defeated the entire purpose of our staying here in the first place.

Now...the hotel itself: The suite was fantastic! Really one of the nicest rooms we have stayed in anywhere. The staff were polite. The breakfast better than average. Plenty of stuff for the kids to do. They had fun in the arcade and the swimming pool. And the rates are very reasonable for the area. This is probably the nicest hotel in town (excluding resorts). I would have easily given this 4 points.... actually, 5 points if their bar had something a little better than Gentleman Jack as their top shelf bourbon (which I found myself in need of).

I am thinking/hoping this was an isolated incident, and will probably try to book the same suite for this next ceremony.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
3 Thank mmik3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, United States
1 review
5 of 5 bubbles Reviewed 22 April 2014

Service was excellent from all staff encountered. Rooms were clean and beds were very comfortable. Staff was very pleasant and efficient. Great place to stay with plenty of nearby attractions. Hotel is within walking distance of downtown attractions.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Erika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penticton, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 22 April 2014

This hotel was " just Ok " ! The staff around the hotel were not very friendly . A smile goes a long ways & they were hard to find . Asking for directions to the fitness room ( their was not 1 sign anywhere ) we were told to go to end of hall & turn right . they forgot to say " go outside & around the back side of the other building & if you look really hard theirs a small sign above one of the doors " & then you will need a special code to get in . The buffet breakfast was unorganized it seemed we had to search for everything including a garbage can .

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 April 2014

We stayed at an Icicle Inn Condo for a 2-night mid-week relaxation trip. It was very quiet and peaceful and the hotel staff were extremely friendly and helpful. It is a short walk to town and far enough away to be away from the downtown chaos. We will definitely stay there again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Squiggy1Olympia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
265 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

A close walk from downtown Leavenworth, the Icicle in provided clean, friendly accommodations at a more reasonable price than some of the hotels in town. The staff was very friendly and helpful and the buffet breakfast was above average with plenty of hot and cold offerings to choose from.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scbcme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coeur d'Alene, United States
1 review
5 of 5 bubbles Reviewed 10 April 2014

Great service. Helpful staff. This made all the difference. Children enjoyed it. Has miniature golf for the kids and they make their activities affordable with coupons. Activities center could use a few more games to entertain the kids for longer periods. Breakfast was pretty good, just short of great like it has been in the past. Convenient walk to downtown.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elaina-Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Icicle Inn at Icicle Village Resort

Property: Icicle Inn at Icicle Village Resort
Address: 505 W US Highway 2, Leavenworth, WA 98826-9007 (Formerly BEST WESTERN PLUS Icicle Inn)
Phone Number:
Region: United States > Washington > Leavenworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Leavenworth
#6 Family Hotel in Leavenworth
#8 Romantic Hotel in Leavenworth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Icicle Inn at Icicle Village Resort 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
The Icicle Inn at the Icicle Village Resort is Leavenworth's full service resort with JJ Hills Fresh Grill for all our in-house dining as well as complimentary full breakfast for all of our guests. Alpine Spa is our full service spa with individual and couples services, Icicle Junction Activity Center includes an 18 hole miniature golf course, arcade games, a 75" projection big screen so you can keep an eye on all your sports teams while on vacation, the Connections Café in the Junction offers deli items all day with beer and wine choices as well. Our seasonally enclosed swimming pool is heated for year around swimming. Enjoy complimentary hot breakfast buffet and much more. With full service catering and over 9,000 square feet of meeting space groups find the resort to be a perfect gathering spot in the center of Washington. ... more   less 
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Also Known As:
Best Western Plus Icicle Hotel Leavenworth
Best Western Icicle Hotel
Best Western Leavenworth
Leavenworth Best Western

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