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“Dirty-lousy customer service”

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Best Western Long Beach Inn
Ranked #3 of 8 Hotels in Long Beach
Certificate of Excellence
Seattle, WA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Dirty-lousy customer service”
Reviewed 28 August 2009

Spur of the moment trip, didn't have reservations, after many stops with a pet we landed here. Turned out to be $130 a night with pet fees, taxes, etc..Woman at the desk said the room might be dirty, it was.. Why show or give keys to a dirty room?? Isn't that the first think you don't do? Up and then back down.. thank goodness someone was at the desk that said to give us another room. Got in and it was baking hot, no a/c. when I opened window it was directly above lobby where team members and guests like to smoke. It was so not a restful evening. Will never stay here again.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hikingqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Kendal, United Kingdom
Level Contributor
147 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 22 May 2008

Arrived in Longbeach on a wet cold windy evening in early May to find hardly any motels open so decided on the Super 8
The room was large and well equiped ( M/W -DVD- Fridge-in room coffee) but rather tired looking and in need of an update
Furniture was rather tatty. Breakfast was included but this was in a corner of the entrance lobby, there was plenty of choice but a lack of space to eat it in. Very overpriced at 90$ for senior out of season rate

  • Stayed May 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank westmorland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookings, Oregon
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 April 2008

Very well done which was a suprise for a Super 8. The entire experience was very good. I found the rooms to be comfortable, nicely decorated, and very quiet. The staff was great, bed extremely comfortable, pillows wonderful too. Plus they take pets. What more could I ask. The only downfall was the lack of parking but we were still able to park in the parking lot, not out back in the grass. We will come back and stay longer.

  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RN2travel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2008

First, we had to park in the mud across the street as the parking lot is way too small for the number of rooms they have. We made our reservations a year in advance, and got the room right across the lobby from the front desk, the worst room in the place. This is the second time we have stayed there, and the overall experience is still mediocre at best. The first time we have large cigarette burns on the carpet and chairs in the room.
During the last stay, the shower was cold, and the ability to control the temperature in the room was impossible. We had to crack the ground floor window just to keep it under 80 degrees in the room. In the morning, I got up to close the window and we had people three deep standing outside the window, as people were trying to get into a swap meet being held in the lobby. The room was noisy all night and at 4PM, I called the from desk to tell them to quit the loud discussion about his mother-in-law.
When I complained to the owners, they said I was out of line to complain and I was lucky to even have a room because you booked at the last minute. They offered me a $25 discount for my inconvenience, but that was of little consequence. Never again.

  • Liked — Close to beach
  • Disliked — Noisy, dirty, no hot water
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Fireguyor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Orchard, WA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 February 2008

We wanted to do a last minute, quick one nighter out at the coast and we've got a dog. Hmm.... We were delighted to find a place that takes folks WITH their dogs! Got a 2 queen bed room for less than $100. Not a bad deal. Beds were new, comfy but we couldn't get the in room internet to work. Nice to have the free breakfast but I was dismayed to find not one single piece of fresh fruit available. What??? Come on, apples are cheap! Bathroom was adequate. Shower pressure was good but I had two total "freeze outs" while showering. Ugh. Nice that they put us in a room right near the door for easier access for the dog walks. Location's right on the main drag in Long Beach so you can walk to everything! All in all, we'd likely go again.

  • Liked — That they accepted our dog!!
  • Disliked — No fruit, of any kind, at breakfast buffet!
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank davejostef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gig Harbor, WA
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 October 2006

We were greeted by the resident furry person, Alli, a wonderful friendly dog and I knew this place was going to be terrific. And it turned out it was. Great location in the heart of Long Beach--near all of the attractions. The staff is friendly, courteous and very helpful. The place has a definite "visiting the family" sort of feeling.
The staff keeps the place impeccably clean and neat. The continental breakfast is a cut above the usual donuts--hard boiled eggs, waffles, bagels, muffins, cereals, fruit, good array of juices and coffees.
The rooms are well appointed. The only down-side was the lack of air-conditioning.
If you have a group, Cheryl is a great person to deal with.
The breakfast room doubles as a meeting room so it would be a good place for a business session.
Long Beach is a fun place to visit and the Super 8 is a great place to stay.

  • Liked — Location and wi-fi
  • Disliked — No Air Conditioning
  • Stayed October 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank DJDouglass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 February 2006

This place was ok.. Stayed here in off season, paid $139 for a room with 2 queen beds. They tried to say it was a suite, but just one big odd shaped room with a plastic room divider -- no sofa or table and chairs. Bathroom was large, but lots of wasted space. Beds were new, but extremely springy and any movement woke up bed partner. Room had 2 tv's, but room was so small you couldn't watch both at the same time. A plus was that is was very clean and didn't smell. But, was only worth $89/$99 a night at best. Hallways had that hollow feel/sound to the floor when you walked down the hall.

The continental breakfast was mediocre. What is it with orange juice in these places? They put out the weakest flavored orange colored water and call it orange juice. They did have fresh donuts from a local bakery, but other items were a bit stale. The usual for a mediocre free breakfast. Very odd setup for eating breakfast -- a long picnic type table with chairs and plastic blue table cloth. You have to sit with all others like in a chow hall.

Advice to owner: Remove chairs and sofa from this area and put them in the area across from the front desk. Get extra firm furniture, the sloppy sofa is gross. Remove the banquet table and replace it with nice, simple round tables for 2 or 3. Five or Six of these setups would be a lot better and during the morning rush you could pull a couple more out and spill them in the area closer to the front desk (and remove them later. Make the bkfast area more like a little cafe. Also move the toaster and microwave to where the bagels are... weird to walk across the whole room to toast and then walk back to butter.

Hotels are hurting themselves with these bad bkfast... I don't consider this a benefit at hotels anymore...

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Long Beach Inn

Property: Best Western Long Beach Inn
Address: 500 Ocean Beach Boulevard S, Pacific Ave at 5th St South, Long Beach, WA 98631-0220 (Formerly Super 8 Long Beach)
Phone Number:
Region: United States > Washington > Long Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Long Beach
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Long Beach Inn 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
At the beautiful Best Western Long Beach Inn in Long Beach WA, you'll be minutes from Marsh's Free Museum and Long Beach. This Hotel is within walking distance of Skippers Equestrian Center, World Kite Museum, delishous food and pleanty of shopping. Make yourself at home in one of the newly remolded 50 guestrooms featuring refrigerators,microwaves,coffee makers, flat screen tv's in every room. Complimentary wireless Internet fresh hot baked cookies in the evening,and a full hot complementary breakfast in the morning. Other Amenities include a 24-hour business center,fitness room, express check-out, and a 24-hour front desk. Free self parking is available onsite. ... more   less 
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Also Known As:
Long Beach Super 8 Hotel Long Beach
Super 8 Long Beach
Super Eight Long Beach
Long Beach Super Eight

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