We travel here every year on our boat and it was my favorite summer get away. The poorly trained dock staff got in our way rather then helping us during docking. My credit card number used for reservations was stolen a day after I made the reservation and I can't help but wonder if it's because they write it down on a slip with your name, address, phone number, exp date and security code and leave it on the front counter until the guest checks in. Then they file it in a box that sits on the front counter. The facility was dirty and at breakfast, the waitress was wearing her slippers. The morning cleaning people went into the bathrooms to clean but left them as dirty as they were prior to being cleaned. The worst part was the yacht with the live band across from us that could be heard all the way in town. When I asked the owner/manager if we could sit on the patio and play cards until the music was over she said no, that's for paying customers. I am a paying guest here for relaxation and all I want to do is sit somewhere that isn't vibrating from the blaring music. The other front counter person said people staying in the resort were complaining, people who live on the island were calling to complain as were other marina guests but the owner told me that boat was a guest too and wasn't willing to ask them to stop, find out how long they were going to play or even turn it down. She was willing to sacrifice the experience of many who were complaining for the experience of ONE. We went for a relaxing weekend but it was anything BUT. And to be told that many people had complained but the guests with the band were paying guests shows how out of touch with reality the manager is. People were leaving and going to eat elsewhere so they lost customers in their restaurant that night and I know we won't go back to the marina. She didn't even go outside to see what the fuss was about! For the price they charge and to call themselves a resort, they need to have better service, a serious deep cleaning, better training for staff, a dress code for staff, a more professional reservation / check in system and training on how to handle difficult situations. They need Hotel Impossible to pay them a visit.
- Also Known As:
- Lopez Islander Hotel Lopez Island
- Lopez Island Islander Hotel
- Lopez Island Islander Resort
- Lopez Islander Resort Lopez Island, Washington