Our family stayed in the HIE March 4-6, 2012 and found out that it has greatly improved from our last visit last year. Mr. Lyle at the reception welcomed us and check-in was fast and easy. Parked underground and came up to a clean smelling room. Beds made well, towels smelled clean and so is the bathroom. Their pillows were lumpy and flat. Would appreciate them changing it as it looked tired already. Breakfast the following day was the usual bacon, sausage english muffin with cream gravy, cheese omelettes, variety of cereals, bread, ready-to-make pancakes, lots and lots..Since it was a weekday, no long lines and food was constantly replenished. The following day, their juice/water dispenser broke down and was quickly fixed. Checking out was fast. I have expressed disappointment in our previous stay but I am happy with our recent stay now.
Would appreciate them correcting the GPS of "Holiday Inn Express" as it brings you to a different hotel. Unless you enter the address manually.More