I scheduled a private party with Bear Creek Lodge, and after playing phone tag for several weeks it was agreed that we would have a minimum of 36 tubers in our group. The day before our party one of the families came down with the flu, and would not be able to attend (out of everyone's control). So out of courtesy I contacted Bear Creek Lodge and asked if they could open it up to the public to make sure the minimum of 36 tubers was met, and it would not effect their revenue. We arrived, tubed, saw public tubers with a total of about 40 tubers during our session. I was relieved that the family that had the flu, and my courtesy call did not effect the lodges revenue. The still made the profit they expected originally and then some. Half way through our session I found out we had been over charged, and Sam Deal the owner said to come up afterwards and he would correct that. Our group headed up to the lodge after tubing, purchased 20 8 oz. hot cocoas at $2.50 each, share our birthday cake with the staff, and when it came time to resolve the double payment Sam Deal became very hostile. He was rude, upset his own waitress, refused to refund the double charge, and has now continues to spread lies. It is unfortunate that after I went out of my way to be courteous to him he was unable to do the same in return to his customers. Fighting for my $11.50 is not worth my time, but sharing this reveiw with others so they do not end up in the same situation is definitely needed. Sam is a liar and a thief, and runs a hostile work enviroment for his staff. I would NEVER recommend going to this lodge. Support other local businesses and go on up the hill.
- Official Description (provided by the hotel):
- Bear Creek Lodge is a year around resort conveniently located adjacent to Mt. Spokane State Park, approximately 40 minutes from downtown Spokane. We specialize in weddings, receptions, family reunions, private parties, and corporate retreats. Summer activities include hiking, mountain biking, animal watching and huckleberry picking. Winter activities include snowtubing, snowmobiling, and snowshoeing, as well as alpine and nordic skiing (nearby). ... more less
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