I stayed at this Hotel based on the reviews from this site. I learned my lesson! Surprizingly to me, the hotel I should have reserved was ranked very low in this site.
When I came to the hotel, it was mid afternoon with no people at the front desk. I sat and waited for over 15 minutes for a person to come and greet me. In all honesty, that didn't bother me too much. The more concerning issue is the cleaniless of the rooms, front desk and surrounding area. Upon entering my room, the smell of mold and prior smoke was just completely unacceptable for my family to stay. We immediately came back to the desk and asked to cancel.
The front desk said they couldn't cancel the room because they were 'sold out'. If they are 'sold out', it shouldn't be a problem to find another guest. After a 10 minute argument with the front desk clerk on why I shouldn't have to stay in a hotel or room that doesn't meet the standards I expected, she finally budged and refunded my card.
To my enlightenment, I ended up staying at a well known hotel chain with clean rooms, wonderful beds, nice pool, and a great staff that was actually cheaper than this hotel. I learned my lesson. You would be crazy to stay at this place. Simply put.
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- Also Known As:
- Shilo Inn Moses Lake
- Moses Lake Shilo Inn