What a horrible experience. I was in town for the Washington State Patrol retirement party of a great friend. I checked in, went to the party and after a few hours, I got a call and had to return home. I told the night clerk that I had to leave and the room was untouched. She offered a refund. I did not request it in any way. She then realized it was booked through a third party web site so she suggested I request the refund through them and the hotel would approve the refund request, so I did.
Later on, I found out the hotel charged me $80. I called the hotel and spoke with Crystal. I explained the details and she said that was the price of the room. I asked why both the hotel and other web site charged me. Not to mention why it's an $80 dollar charge for a $97 room. She then put me on hold, came back and said the charge was for a stolen ipod player. I advised her I do not even own an ipod and what do we do from here, since I would never steal anything. She said again, 'We're charging you for the stolen ipod player!' She then started in about the room refund request and how the night clerk had no memory of me. I asked Crystal to tell the night clerk that I dropped off my friends present at the front desk when I checked out. That should jog her memory. Crystal said she wasn't going to ask her again. I told Crystal I really didn't care about the room refund, but the missing ipod had nothing to do with me. I offered several suggestions only to be met again with a 'I really don't care' attitude. I finally told her I felt she was the thief. At that point Crystal agreed to refund the money. From a law enforcement perspective, this doesn't come across well. This is probably when she realized the ipod was stolen from a different room.
Then Crystal called back to get the credit card number to post the refund to. Shouldn't this number be on file, I mean they wrongfully charged it.
Finally, I called back and told Crystal I had an idea. Why don't you review the security tapes and then you can clearly see I did not have a clock radio with me. I only had a small plastic bag. Her response was, 'I really don't have any more time to waste on this. You already have your refund!' Wow, talk about customer service.
It's bad enough to be accused of something you're not capable of, but to then be subjected to this?
If you do stay here, return the ipod player to the front desk when you check out.
PS Please notice that the only other review is by 'Crystal'. What a coincidence.
- Official Description (provided by the hotel):
- The Governor Hotel, a Coast Hotel, features 122 newly renovated rooms with all new decor, furnishings, bathrooms and amenities along with panoramic views of the State Capitol, Capitol Lake, Puget Sound and the Olympic Mountains. The Governor Hotel provides all guests with complimentary Wi-Fi, on-site restaurant and lounge, and covered parking. All rooms have a microwave, mini-fridge and floor-to-ceiling sliding glass doors. Within walking distance are the State Capitol campus, Hands on Children's Museum, Farmers market, Boardwalk, Capitol Lake, Puget Sound waterfront and the Washington Center for Performing Arts. The Evergreen State College, St. Martin's University and South Puget Sound Community College is within a short distance as are over 60 restaurants and specialty shops. Nearby attractions include Mt. Rainier and Joint Base Lewis-McChord. Meeting and Banquet facilities are available for up to 160 guests. ... more less
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- Also Known As:
- Governor Hotel Olympia