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“Great business hotel”

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DoubleTree by Hilton Hotel Olympia
Ranked #3 of 9 Hotels in Olympia
Certificate of Excellence
Reviewed 15 November 2013

I have stayed at this hotel (as the Phoenix Inn) at least 100 times. It is much nicer now and I'm excited to have it count towards HH points. They seem to have retained most of the staff, and they're very good to me.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 18 November 2013

Thank you for this kind review! We are excited to know that you enjoy our new changes as we've transitioned into a DoubleTree by Hilton. It is great that we are now able to honor points to our regular Phoenix guests who are HHonors members as well. Our staff will be pleased to know their service has continued to satisfy your needs during each stay as that is what we strive for! We hope to see you the next time you are in town!

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593 - 599 of 618 reviews

Reviewed 14 November 2013

We had a wonderful time during this stay... wish we could have stayed longer.... we are already booked for our next getaway at this hotel. The location is perfect for all of Olympia's downtown venues.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank twograns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 17 November 2013

Thank you! We appreciate your review on TripAdvisor. We are thrilled you enjoyed your recent visit to Olympia and that we could be a part of the positive experience. Our Downtown location is one of many aspects of our property that we are proud to share with our guests! We look forward to seeing you on your next reservation!

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Reviewed 13 November 2013

I truly believe if a hotel can provide the ultimate rest for the weary traveler, it must be all about the bedding. Doubletree Hilton met my requirements, the room was spacious, clean and the bedding was perfectly comfortable like sleeping on a cloud. I'm sure to stay here again on future visits.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank April B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 17 November 2013

Thank you so much for your kind words! It is wonderful that you found comfort in your experience during your stay and also in our bedding! Part of our goal as a DoubleTree is to ensure that each and every guest receives that "home away from home" feeling as we understand travelling can be taxing. We appreciate your feedback and we look forward to your next trip to Olympia!

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Reviewed 12 November 2013

We stayed here in November 2013 and booked a Family Junior Suite. The hotel is well decorated in a great location. The hotel started its transition from Phoenix Inn to a Doubletree in late September and is still trying to work out a few problems. It was disconcerting that every time I had a problem I was told it was because they were changing over to a new system.

Once those issues are resolved it will be a great hotel. Whenever we had a problem the staff responded quickly to try and solve the issue. The front desk staff with Leah, Kattarin and Meghan really worked hard to make sure we had a good stay. We were grateful they had a great staff working for them. The hotel should congratulate these women for all time they spent trying to help us. I had a discussion with Ms. Harvey, Front Office Manager, about my issues and they were resolved to my satisfaction quickly.

The breakfast was good, with waffles, biscuits and gravy, eggs, muffins, etc. We had three adults so we booked the Family Suite. Next time I would book two rooms instead. This suite is perfect for families with small children since it has one bedroom and another bed in an alcove. I misread the description and thought we were getting two bedrooms so there was no door or window in the second "bedroom". So, if you are looking for a secure room to watch over your children the Family Suite is would be great. If you are looking for two bedrooms and privacy between those rooms, book two separate rooms.

And, of course, my husband and my mother really enjoyed those Doubletree Chocolate Chip Cookies. We never heard anyone in any of the other rooms so our walls must have done a great job of holding down any noise!

I would stay here again.

Room Tip: Book the Family Suite if you are traveling with small children.
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  • Stayed: November 2013, travelled with family
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1  Thank debstcharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 17 November 2013

Wow! Thank you for writing this positive review discussing your recent stay with us. We appreciate all of your feedback and our staff will be excited to hear you were satisfied with their service. Indeed many issues we were dealing with during your stay are either resolved or on their way to being remedied as we come to the last legs of our conversion. It is great that you enjoyed our Family Suite and in the future we are more than happy to accommodate you with a room suited for your needs. We hope to see you again soon!

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Reviewed 11 November 2013

I am normally a Marriott's person but had business in Olympia, Wa and there was no Marriott;s close. My business partner is a Hilton guy so we choise to stay at the Double Tree by Hilton. This property use to be a Phoenix Inn Suites. Pros: Good location to some very good Restaurants, good parking, clean, well layed out for business. Cons: Room configuration, quality of materials (bed, sheets, furniture bathrooms), breakfast (also expensive for what you get).
Don't get me wrong as the place is clean and seems to be maintained well. It's just seems the quality through out is low in terms to like Marriott Springhill Suites. So was not expecting a high end hotel but at least middle of the road which I didn't feel it was.

Room Tip: Since the walls at very thin I would look to higher floors. Only issue with this is that Hilton Hono...
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  • Stayed: November 2013, travelled on business
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1  Thank PortugueseMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 17 November 2013

Thank you for reviewing us on TripAdvisor! We are happy we were able to accommodate you and your coworker at our newly converted property of DoubleTree by Hilton Olympia! Our location, guest service and standard of maintenance are a few things we pride ourselves on so it is great to hear you enjoyed them during your stay. Concerning your additional comments, we will definitely keep those in mind as we come to the end of our transition into the Hilton family. We appreciate your feedback and hope to see you the next time you are in Olympia!

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Reviewed 11 November 2013

Clean, nice staff, nice bar, hot jacuzzi and good location for downtown Olympia. Room had small sitting area with couch & chairs that was comfortable. (TV was a little small to see from the bed especially when it was set between the sitting area & bed but that's the only thing I can say negative about this stay)

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 17 November 2013

We are glad to see you enjoyed your stay with us! Thank you for the positive review and we will take your comments into consideration as we continue to make changes coming to the end of our conversion into a DoubleTree. If there is anything else we can do for you on any future stays, please do not hesitate to let us know. We will do our best to accommodate and we look forward to seeing you again the next time you are in town!

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Reviewed 5 November 2013

Very nice and clean hotel. I stayed in a 2 room junior suite with all the amenities. Nice flat screen tvs were in both rooms. The only issue I had was not getting my bucket of water (from ice the previous night) dumped, a broken glass, and my wings from the restaurant not heated (microwaved) thoroughly. They were cold in the middle.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Carlton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded 7 November 2013

To start, thank you for reviewing us on TripAdvisor as we appreciate your feedback! I apologize for the incidences you had during your visit with us concerning your stay-over service and this will be addressed for any future stays. Also for our PressNW bar and bistro, we are disappointed that your experience was less than satisfactory and are in the midst of resolving issues like this to make your experience more enjoyable. Please let us know if there is anything else we can do and we look forward to accommodating you for future reservations.

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Additional Information about DoubleTree by Hilton Hotel Olympia

Address: 415 Capitol Way N, Olympia, WA 98501-1024 (Formerly Phoenix Inn Suites Olympia)
Phone Number:
Region: United States > Washington > Olympia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Olympia
Price Range: £97 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Olympia 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The DoubleTree by Hilton Olympia hotel located in downtown Olympia in Washington State, just minutes off of I-5. Our hotel is near Olympia, Washington’s major attractions including the Downtown Waterfront area, Percival Landing, and the award winning Hands-On Children’s Museum. The hotel is just across the street from Budd Inlet of the Puget Sound. ... more   less 
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Also Known As:
Phoenix Inn Suites Olympia Hotel Olympia
Phoenix Hotel Olympia
Olympia Phoenix Hotel

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