Disastrous recent weekend stay. First made reservation using HIE 800 number. Week later no email confirmation so called property direct. No reservation found, so made another for two beds. Email received this time. Morning before arrival credit card charged for 2 room rate plus tax. On arrival, desk clerk maintained there were no two bed rooms and that the reservation was for one bed. Show confirmation email, clerk shrugged. Asked for manager was told there was no manager at that property. asked why I was charged for 2 rooms, was told it was to make certain I could afford to pay! Clerk called later said manager was going to "take care of everything" in the moring- so apparantly there was a manager. Hide a bed awful, loud banging above and beside room kept us up most of the night. Next day nothing happened, no call, no note, no room change- just terrible housekeeing- dirty towels, coffee pot and coffee cups left unchanged in room. Again loud noises made sleep difficult. I suspect this must be "party' hotel.
As a business traveler who spends 60 nights a year in hotel my needs are few- I want the room I reserverved, clean and quiet. This property failed miserably. Will go back to the Pasco Red Lion from now on. Traveler Beware!
- Official Description (provided by the hotel):
- Welcome - Holiday Inn Express hotel in Pasco, WA boasts excellent facilities. Welcome to our choice Holiday Inn Express Hotel & Suites in Pasco, WA accommodations near the Tri-Cities Airport, located just 3 miles from our Pasco, Washington hotel. Vacationing families will love staying at our Tri-Cities, WA hotel, located just off I-182 in Washington's famous wine region. This all-suite Pasco hotel is convenient to many local attractions, including the CREHST Museum, the Pasco Soccer and Softball Complex, numerous wineries and beautiful golf courses. Other nearby activities include boating on the Columbia and Snake Rivers, the Saddle Mountain National Wildlife Refuge and shopping at the Broadmoor Park Outlet Mall.Business travelers will be impressed by the convenience of our accommodations near the Tri-Cities Airport. Situated next to the Trade Recreation Agriculture Center (TRAC), our hotel is the perfect place to stay when you are having an event. We offer easy access to several local companies, such as Tyson Foods, Lockheed Martin, ConAgra Foods and Lamb Weston. In addition, we provide a business center with fax, copy, print services, a computer with free high-speed, wireless Internet access, so you can stay in touch on the road. While you are staying at our Tri-Cities, WA all-suite hotel, enjoy amenities including an indoor pool with spa, a 24-hour fitness center and our free hot breakfast bar. Book your reservation and save. ... more less
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- Also Known As:
- Holiday Inn Express And Suites
- Holiday Inn Express Hotel Pasco
- Holiday Inn Pasco
- Holiday Inn Express Pasco
- Pasco Holiday Inn