Noticed the signs outside as we drove up - "NEW MENU" "NEW CHEF" "NEW HOURS" when we stopped for lunch here today. Including us there were 4 tables (2 were finishing meals) so it was far from busy. Placed our order and waited. 20 minutes after we ordered another couple showed up & were seated across from us. They took a while to order, but after 10 minutes they decided what they wanted and put in their order, too. Still we waited. And waited. Finally!!! Our waiter arrives with 2 plates and proceeds to ask which of us ordered a salmon burger. Neither of us. How about a Reuben. Not ours either. (He took our order, why didn't he know what we ordered?) "Hmmm,Weird" he says, then wanders over to the couple across from us - lo & behold it's THEIR order arriving less than 10 minutes after ordering!! Meanwhile we are still waiting. And waiting. Our waiter had vanished and no other staff were in sight to ask why we were still sitting hungry. As we reach the one hour mark (and as the folks across from us are finishing off the last bites of their quick-to-appear meal) our waiter finally reappears - So, he says, what happened is this: the printer ran out of paper in the back, your order was on it, ...Blah Blah Blah. So, it will be another 9-10 minutes before you get your food. REALLY??? We actually had to ask him for a refill on the long empty coffee at this point. Sure enough, 10 minutes later our meal finally arrives. It was just ok, nothing special or noteworthy, but after all how bad can you mess up a burger and a sandwich.... As he had promised, our waiter "took care" of us when the bill arrived. The sandwich charge was removed. Still got charged full price for Coffee ($2) Lemonade ($4) and burger ($12). Massive fail on a mediocre meal - a manager should have made the effort to at least come over and apologize, and they should have comped the whole meal off the bill since it was totally their fault. We left with the distinct feeling that they could not have cared less about us or the messed up order. Cannot recommend this place to anyone, and we will not be going back. Customer service isn't on their menu!
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