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“Disappointing experience”
Review of Pier Restaurant - CLOSED

Pier Restaurant
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Groups
Dining options: Dinner, Lunch, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Delta, Canada
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Disappointing experience”
Reviewed 27 May 2014

Noticed the signs outside as we drove up - "NEW MENU" "NEW CHEF" "NEW HOURS" when we stopped for lunch here today. Including us there were 4 tables (2 were finishing meals) so it was far from busy. Placed our order and waited. 20 minutes after we ordered another couple showed up & were seated across from us. They took a while to order, but after 10 minutes they decided what they wanted and put in their order, too. Still we waited. And waited. Finally!!! Our waiter arrives with 2 plates and proceeds to ask which of us ordered a salmon burger. Neither of us. How about a Reuben. Not ours either. (He took our order, why didn't he know what we ordered?) "Hmmm,Weird" he says, then wanders over to the couple across from us - lo & behold it's THEIR order arriving less than 10 minutes after ordering!! Meanwhile we are still waiting. And waiting. Our waiter had vanished and no other staff were in sight to ask why we were still sitting hungry. As we reach the one hour mark (and as the folks across from us are finishing off the last bites of their quick-to-appear meal) our waiter finally reappears - So, he says, what happened is this: the printer ran out of paper in the back, your order was on it, ...Blah Blah Blah. So, it will be another 9-10 minutes before you get your food. REALLY??? We actually had to ask him for a refill on the long empty coffee at this point. Sure enough, 10 minutes later our meal finally arrives. It was just ok, nothing special or noteworthy, but after all how bad can you mess up a burger and a sandwich.... As he had promised, our waiter "took care" of us when the bill arrived. The sandwich charge was removed. Still got charged full price for Coffee ($2) Lemonade ($4) and burger ($12). Massive fail on a mediocre meal - a manager should have made the effort to at least come over and apologize, and they should have comped the whole meal off the bill since it was totally their fault. We left with the distinct feeling that they could not have cared less about us or the messed up order. Cannot recommend this place to anyone, and we will not be going back. Customer service isn't on their menu!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank TsawwassenDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

47 reviews from our community

Visitor rating
    16
    13
    4
    8
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Point Roberts, Washington
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Well worth a visit”
Reviewed 14 May 2014

With a choice of places to sit, inside or out this venue is great.
The food was very tasty and as good as you will find at any restaurant in Point Roberts or Tsawwassen.
Service was good and staff were friendly and very accommodating.
Wood fired Pizza Oven and preparation area is visible to all who wish to watch their pizza being prepared and they taste great.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Gamey2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
20 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Great lunch”
Reviewed 19 April 2014

Just came back from lunch. We were 7 adults and 3 kids. Everyone loved their meals. Fish was really fresh. Server was super friendly and helped accommodate the kids. We will be back.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Katia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Point Roberts, Washington
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Lousy and then some!”
Reviewed 14 April 2014

Pizza was terrible. Skimpy on the sauce and topping and tasted super bland. Tried three different pizza varieties on the menu and all were really bad. Pizza was all that was available on the menu at 7 in the evening on a weekend. Also was really expensive. Definitely not worth the cost. We will not be back again!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank dapumakat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“New chef”
Reviewed 6 April 2014

Just ate at The Pier this evening. Enjoyed the new menu particularly the appetizers, looks like the new chef is going to make the difference. Service was excellent. Will be back!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 10Jane77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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