My 40 year old daughter and her 7 year old son were at the Swan Hotel from August 8-12, 2012. The total stay was close to $700 dollars. The room was cleaned only two of the four days. The guests in the room above their room were very noisey and neither of them were able to sleep. When my daughter called the front desk and spoke with the manager, he was rude and inappropriate. He blamed the her [the guest] and then actually pointed out that she was not paying for the room but her mother was, suggesting that she did not have the authority to complain. There was no compensation and NO APOLOGY. The customer service was BAD.
i would NOT recommend this hotel unless there were no other options in Port Townsend.
- Official Description (provided by the hotel):
- The Swan Hotel, located adjacent to Hudson Point Marina and the Northwest Maritime Center, is in the heart of the vibrant, maritime downtown district. The Swan Hotel features 9 comfortable hotel type rooms, 4 cozy cottages and a top floor Wheelhouse Suite. The Wheelhouse features two decks with magnificent views of the marina and Admiralty Inlet, plus a full kitchen, two full bathrooms, a dining room that seats 14 and sleeping accommodations for up to 8 guests. Each room and cottage has its own private bath, wireless and DSL connectivity, high definition TVs and DVD players, min-fridge, microwave and coffee and tea service. Some guestrooms have Harbor views while others favor City and Bay views. The cozy cottages also provide jetted tubs, propane fireplaces and outdoor patios with seating.The Swan welcomes canine friends in the Mainsail, the Lanyard, the Starboard, and the Portside guestrooms as well as the Dockside Cottage. Mid-week, commercial and government rates are available. Two-Diamond AAA rated. ... more less
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- Also Known As:
- Swan Hotel Port Townsend