I had high hopes for Manresa Castle, their website made it seem like an amazing, fantastic place. When we got there the outside was beautiful, nice for pictures. But going inside, everything didnt seem "Vintage" but old and overused. We got the Tower Suite, which was 300 for us 5, and it wasint worth 300. A best western would have provided way more accomidations for this price. There was no fridge, coffee pot, or microwave in our room. We asked if we could use the coffee pot in the breakfast nook, and they said no! We had our own coffee and filters, and they wouldnt allow us, renting their most expensive room use a coffeepot downstairs to just make our coffee and take it up in a container. They forgot to tell us on the phone that the elevator was broke, so we had to go up and down 2 flights of steps, what if one of us had a wheel chair? Thats unacceptible. They had no security, and the doors were open 24/7 letting anyone in. At 10 pm, we heard a mother swearing at her kids, and letting them play on the attic stairs near our room, making loud banging noises. We went out for a tour and the mom asked if the tour was free, I asked her "Are you staying here" she said " No we just live around here" As if the hotel was a jungle gym that she can use whenever! She was there all day, letting her children play, we went to the front desk and complained. The lady at the front desk had no idea they were even in the hotel. The customer service sucked horribly. They had very friendly staff, but they were not knowledgable and didnt dress professionally, they even ate with us during the "Continental breakfast" which sucked. The maids did most of the work around the hotel and didnt wear uniforms so you couldnt tell them apart from anyone, they wore their own clothing. I believe they even stayed on the property, but I am no positive. We asked the front desk if they can get us a roll away bed, and she told us she thinks the maid is asleep and may be mad if they woke her, as if we cared or should care, that was totally unacceptable to say to a guest, she should have said " well take care of it". When the maid came to help us she was hussied up in heels and we think she was in the bar. Very unprofessional. The furnature in our room looked way to beaten up and dirty. The tile in the bathroom needed a good scrub down in the cracks. The windows on the outside were dirty, the view was beautiful but you couldnt see to well through the filth. The bathrobe in our bathroom had make up on it, disgusting. The restauraunt in the hotel had really bad food as well, I ordered a noodle dish that was 20 dollars, and it mostly contained watery broth and about 20 noodles with a bunch of mushrooms on top. It wasint hot, and I was very disappointed. The tv had BASIC CABLE in our 300 dollar room, with a very fuzzy picture. Overall I was so disappointed. This Castle would be beautiful if they would really fix it up and put a hair dryer in there, fridge ect, to really make it more comfortable. SPECIALLY if your in the nicest room, on the THIRD floor with no working elevator. I came for the ghosts and had no experiances, and nobody else in my group did as well. Slumresa castle, we well never stay again.
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- Also Known As:
- Manresa Castle Port Townsend
- Manresa Castle Hotel Port Townsend