February 8, 2013
Our experience at Manresa Castle
We started off the first evening without an elevator and a room on the third floor, although the front desk offered to take us up on the elevator, this was awkward. Entering the room we found an old, Victorian style room with warn bedding. After settling into the room we realized that although the brochure said there was Wi-Fi, it is not accessible in the room (part of the reason we chose this location). In addition, there was no remote for the television, no coffee, no hairdryer, etc. I understand that the accommodations are not supposed to be completely modernized; however, there are some amenities that would improve the experience. We could have spent our time at another hotel for half the money.
As part of our accommodations we were given cut out paper coupons for an appetizer and beverage from the bar (paper coupons were too casual). We enjoyed our meal and appreciated the professional and prompt service from the waitress. The server was prompt with bringing our items and the chef came to make sure everything was okay as well. Our 30 minutes in the restaurant is the only positive portion of our trip.
After dinner we settled down to watch a movie in our room. When we got into bed the squeaking of the bed was sure to keep us awake. The baseboard heater continued to have a ticking sound throughout the night. During our attempts to get comfortable, the bed had no other choice but to squeak. Due to personal illness I was required to get out of bed quite often, waking my husband with the sqeak of the bed and the even louder squeak of the bathroom door.
Although we have a water view this room disappoints. When we came downstairs for the complimentary continental breakfast we found a lack of options, possibly due to low occupancy? We enjoyed the coffee but the remaining options were a little more basic than anticipated, not so special to have toast with no jam or peanut butter…. Perhaps offering muffins or waffles would be a more filling meal, some bacon with the hardboiled eggs. Offering fruit would be another nice option….more than two small oranges?
Suffice it to say this has not been the most promising experience of our trip to Port Townsend and Manresa Castle. For the accommodations and expense I would expect a higher quality of service. As I type this I am listening to the “housekeeper’s” yelling back and forth to each other down the hallway. A time for rest has now become further irritability due to the lack of professionalism from the staff. The “housekeeper’s” continued throughout the day and one said, “Everyone knows a Pollock can’t walk and chew gum at the same time…” I just feel that this environment should present a more positive and professional experience for guests.
Coming back the evening of February 7th we found no one at the front desk. No one has said a thing to us since check-in. Not even a “good morning” while we were in the breakfast dining area. Our final morning we were up well before check-out and when we turned in our key the “housekeeper” called back to the front desk representative, “Is that all you need from this one?” We are extremely disappointed and at this point our backs hurt so bad we are looking forward to getting home. I ask that the owner read this and take these complaints seriously to improve the stay for future guests. We, however, will not be returning.
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- Also Known As:
- Manresa Castle Port Townsend
- Manresa Castle Hotel Port Townsend