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“Very nice hotel but no elevator to second floor”

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Best Western Plus The Inn At Horse Heaven
Ranked #1 of 2 Hotels in Prosser
Certificate of Excellence
WA State
Level 6 Contributor
223 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Very nice hotel but no elevator to second floor”
Reviewed 12 May 2014

We had an excellent stay. The hotel is – or appears – relatively new and everything was spotlessly clean and well maintained. The room was of generous size and very comfortable. There are two buildings with two levels each. There is no elevator so be sure to ask for a ground floor room if you have difficulty walking stairs. When staying in Prosser this hotel is your best choice.

Room Tip: If you have difficulty walking stars, ask for a room on the ground floor. There is no elevator.
See more room tips
  • Stayed May 2014, travelled with family
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Helpful?
Thank Semibum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 16 May 2014
I am glad that you enjoyed your stay with us! We have recently installed exterior siding and are coming out of an extensive remodel. We do not currently have an elevator, but we are in the process of putting one in. If you do have an upstairs room and would like help with luggage, we have eager helpers to carry anything you may need carrying. We look forward to see you again!
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317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hauser Lake, Id., United States
1 review
Reviewed 25 April 2014

Nice Hotel BUT NEVER get a room by the ice maker it runs really really Loud ALL day and night. Breakfast is Good. Rooms are clean but I felt the tub looked a little dirty. Funeral Rate for room is GREAT! Nice people working there. We would stay there again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Hanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 14 May 2014
Glad to hear that we were able to provide a comfortable stay for you during an unfortunate time. Hopefully we will see you and your family again under better circumstances. Please let the front desk know when you’re booking your reservation and we will do our best to distance you from the ice machine. I will have our maintenance team make sure that they are all working properly.
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Ridgefield, WA, United States
1 review
Reviewed 24 April 2014

Nice accommodation but expensive however they are capitalizing on their location. If they dropped the rack rate $20 it would be a great buy. Have stayed in several Best Western and Holiday Inn Express locations but the others were not as expensive. I guess when you're the only decent place in town you can charge what you want.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 14 May 2014
We appreciate your candid review of your stay with us. While our hotel is one of the few in Prosser we strive to maintain affordable pricing that reflects the amenities that we offer as a Best Western Plus, but that continues to bring people back to the Prosser area. There are times when our rates are set in accordance with specific events like Spring Barrel, the Great Prosser Balloon Rally, or the Wine and Food Fair. Even in these few higher rate periods we are very comparable in price to hotels in surrounding areas with similar offerings.
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Olympia, Washington
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

I am so amazed that this hotel was so clean, the staff was so friendly and went way above and beyond to make sure that everything was perfect for us during our stay. I will continue to stay here rather than any other hotel in the area. Next time I return we will bring our daughter and enter into the poll and hot tub!!! Also, looks very clean.

  • Stayed April 2014, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 14 May 2014
I am glad you enjoyed your stay so much! We also have an outdoor pool and spa that is open seasonally as well. That way you can enjoy the warm sun, while your daughter plays in the water.Thank you for all the positive comments and we look forward to seeing you and the rest of your family the next time you’re here in Prosser.
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Prosser, United States
1 review
Reviewed 22 April 2014

Clean, neat and friendly. Good breakfast and they recognized my prior military service with a discount. This is a great location if you would like to visit the vineyards in the Yakima Valley. Many decent local restaurants are also avaialble.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 14 May 2014
I am happy that you enjoyed your stay! We do appreciate our veterans and thank you for your military service. We are right in the middle of Wine Country and if you are here to taste wine with some great food, we are the place to be. We look forward to seeing you and your family again!
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Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 April 2014 via mobile

This was an ok hotel. The staff was great! ;) The hotel itself had a weird layout as it's in 2 different buildings. They were remodeling the secondary building. The only entrances were on the side doors and there was no elevator. The main entrance was closed. The rooms are nice and clean, as well as the rest of the hotel. There is food within a block away. I am by no means a holy person, but I found a prayer on the desk that made me feel good :)

Stayed April 2014, travelled on business
Helpful?
Thank Mnbickford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 24 April 2014
I am glad you enjoyed your stay! I do apologize that there was limited points of entry to the building you were in during your stay. The good news is that the reason the entrance in question was closed is because we are adding an elevator.We will also be adding amenities and do some more updating to the lobby area where the elevator is located. If you’re back to see us again in a couple months we will likely have the elevator installed! Thanks for your review.
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Kent, United States
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed 14 April 2014

Every time we go to Prosser, we stay at the Inn at Horse Heaven. We really enjoy the location and the proximity to amenities available. Both my wife and I enjoy the look and feel of the hotel, as well as the outstanding service.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review, 24 April 2014
I am glad you enjoyed your stay, yet again! We are only a few blocks from Vintners Village and some excellent nearby dining options. Next time you’re here, ask us about our “Signature Wine Package” and other events that may be going on during your stay. We look forward to seeing, and serving, you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Inn At Horse Heaven

Property: Best Western Plus The Inn At Horse Heaven
Address: 259 Merlot Drive, Prosser, WA 99350-9533
Phone Number:
Region: United States > Washington > Prosser
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Prosser
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus The Inn At Horse Heaven 2.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Best Western Plus The Inn At Horse Heaven Hotel Prosser
Best Western Prosser
Prosser Best Western

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