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Residence Inn Pullman
Ranked #1 of 6 Hotels in Pullman
Certificate of Excellence
Reviewed 4 June 2014

After a day of moving my daughter to a new place for her next year at WSU, this place was a breath of fresh air. The bar in the lobby is genius for tired, stressed travelers. The staff welcomed us with a friendly, efficient attitude, and our room was wonderful. We were able to relax after a rough day and slept great in our room on the second floor along the back of the building. We enjoyed the complementary breakfast the next day as well, especially the potatoes with onions and peppers.

We made the reservation the same day we arrived, and the rate was reasonable because it was not an event weekend and most students had gone home for the summer. I would love to stay here for an event weekend, but I can't see myself paying the much higher rates for those stays, especially since you have to pay in full in advance. Otherwise, I would jump at the chance to stay here again. Loved the layout of our room with TV viewing area and kitchen.

Room Tip: Ask for a room along the back of the hotel, but not on the first floor.
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  • Stayed: May 2014, travelled with family
    • Value
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7  Thank scoop25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara R, General Manager at Residence Inn Pullman, responded to this reviewResponded 13 June 2014

Thank you for taking the time to write a review. We are delighted that your stay with the Residence Inn Pullman was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

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Reviewed 26 May 2014

I recently stayed two evenings at this property. It is new--about a month old I'd guess. The location is great if you are doing something at WSU. I was there on the weekend so I could not speak with a manager but I will be following up as there are some issues this hotel must address.

1. TV The television wouldn't work at all. Wouldn't even power on. The kid working the desk said "oh yeah I can come reprogram the channels" but I was leaving and didn't want him in my room.

2. Attitude of Staff: Maybe it was because it was the weekend, but the staff present were all very young college kids who need a step up in customer service training. Twice I walked in and he was sitting on the counter behind the desk, swinging his feet.

3. Cleanliness: Bathroom floor was dirty and didn't appear to have been cleaned well since it was open. It had greasy spots on it. There was dirt and hairs in the corner by the shower.

4. Shower Drain: This is a mess! These contemporary rooms have a stainless steel plate that covers the shower drain. It is intended to be lifted up by housekeeping and cleaned. However, my first morning I noticed the shower backing up. I was in a hurry and just finished up. The second morning it seemed worse and I wasn't finished. So, I decided to fix it myself. I lifted up the stainless steel rectangular drain cover and was disgusted! The whole area under it was full of long hair, paper, and other gunk that had the drain occluded. It had not once been cleaned so all of that nasty stuff was backing up into the shower. Can we say Gross???? I got a towel and cleaned it out and fixed the drain. HOTEL: IF YOU ARE LISTENING, YOU NEED TO TRAIN YOUR HOUSEKEEPERS TO DO THIS. Totally disgusting if you do not.

Room layout and design: I love the design and layout of this new model of residence inn. Functional, trendy, and efficient.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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4  Thank okie74012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara R, General Manager at Residence Inn Pullman, responded to this reviewResponded 2 June 2014

Thank you for taking the time to provide us with feedback about your stay with us. I am immensely sorry to hear we fell short of providing you with a fantastic experience in many areas within our hotel. I will certianly share your feedback with all our department managers to try and work to correct these issues in the future. If you would like to contact myself directly at the hotel, I would truly appreciate any additional feedback you may have and hope they we can do something that you may consider our hotel as an option in the future.

Sara L Raquet
General Manager

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Reviewed 19 May 2014

This is a newly opened property and it is conveniently located within a mile or so of Beasely Coliseum on the WSU Campus. It has standard Residence Inn features. We stayed in room 100 and I will confine my comments to that room and that side of the hotel:
1 the shower leaked at a joint by the wall junction. Response was quick,, but the problem remained when we left. Causes a safety hazard as it pools on the floor.
2. toilets are very low to the floor. No handrails to assist, otherwise clean and functional
3. The bathroom door is about 7' tall. The hook for your bathrobe is about 6'8" off the floor. Shorter people cannot reach it. Reported to maintenace.
4.Room Insulation seems to be one of the main missing features. We could hear every splash of water in the room above us.
5. Highway sounds come right throught the windows and wall in room 100. it faces the road, which is about 200' away. Had to use ear plugs. For a $300 room this should not be necessary.
6. Functionality is missing. the kitchen is about 12' tall. Kitchen cabinet shelves are useless above roughly 6'6". The celing height and cabinet height are impressive but not terribly useful.
7. The sofas seem more for show than to be sat upon. Hard and uncomfortable.
8. the TV channel guide placard had no resemblance to the stations being shown. A person from the front desk responded quickly and checked other rooms. She reported the problem was 'universal'. OK, this is a start up problem, sort of. as they say in Project Management 101: "The Devil is in the Details"
Our experiences with Residence Inns has been good, up to now. We have had pleasant stays in Denver, Colorado Springs and Boise ID. This Inn has some missing features. On the plus side, the staff is responsive and the property adds needed hotel rooms to the area. It is expected that many oft the issues are "punch list" as the property opens. The lack of insulation/soundproofing seems to be more than that.

Room Tip: Backside rooms may be quieter, upper floors likely to have no drain noise.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank SunnyJim43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara R, General Manager at Residence Inn Pullman, responded to this reviewResponded 2 June 2014

I'm very sorry to hear about your experience during your stay at our hotel. We pride ourselves in making sure each guest has a fantastic experience and are disappointed when we have fallen short. Please feel free to call me at your convenience to discuss your stay. Thanks so much for sharing your comments.

Sara L Raquet
General Manager

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Reviewed 16 October 2015 via mobile
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Stayed: October 2015, travelled on business
Thank suwoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara R, General Manager at Residence Inn Pullman, responded to this reviewResponded 22 October 2015

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Reviewed 7 August 2014
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  • Stayed: July 2014, travelled as a couple
    • Location
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Thank cris1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Pullman

Address: 1255 NE North Fairway Dr, Pullman, WA 99163-5350
Region: United States > Washington > Pullman
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #1 of 6 Hotels in Pullman
Price Range: £85 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Pullman 3*
Number of rooms: 131
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