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“except for the fire alarm”

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BEST WESTERN PREMIER Plaza Hotel & Conference Center
Ranked #1 of 7 Hotels in Puyallup
Certificate of Excellence
GreenLeadersBronze level
Yakima, Washington
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“except for the fire alarm”
4 of 5 bubbles Reviewed 20 February 2012

very nice hotel up to date & modern.
The fire alarm went off in the morning but luckily we were up and at breakfast.
Staff was friendly and helpful.
We had our 2 yr old and our dog.
They even get you a doggy surprise bag with a ball and treats.
The only recommendation is to get the staff more up to speed on procedures for the fire alarm. They just stood at the front counter and acted like nothing was going on. No warnings on this is a false alarm or please go outside in an orderly manner.. They literally just stood there and kept chatting away at the front desk. We finally heard from another guest that someone burnt some toast.....
Other then that the stay was very pleasant.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beenthere628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traci N, Director of Sales at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, 22 February 2012
We are glad your family (including your dog) enjoyed your stay with us. Thank you for your feedback in regards to how we handled the fire alarm. We are sorry you were not properly informed of the situation and what actions to take. We will be working with our entire hotel team, specifically our Front Desk, as they should have taken the lead and kept all our guests informed of what was happening. While we were coordinating with the Fire Department to reset the alarm we should have communicated with all our guests more effectively. Thank you again for bringing this to our attention. We hope the service you experienced during the rest of your stay will influence your decision to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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520 reviews from our community

Traveller rating
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    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
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  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2012

Awesome night for being snowed in. great pool, friendly staff and amazing atmosphere

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Puyalluptigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 20 January 2012

We had a wonderful time at Best Western Puyallup. Great staff - Alyssa was the best!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tigers_are_cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 January 2012

This place was such an easy process. I would totally stay here again. Great staff!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimplySerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 17 November 2011

We have stayed here many, many times over the years when visiting our daughter in college in the early '90's and now that she is married and living there. The staff at this hotel is very helpful, professional and friendly. The rooms are exceptionally clean, beds very comfortable. The free breakfast every morning is very good also. There are only 3 floors and there is an elevator. It is close to freeway also. This is our first choice of a place to stay when we visit Puyallup. I highly recommend it!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oregonian60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traci N, Director of Sales at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, 18 November 2011
Thank you for your wonderful review! We're glad that you have such wonderful things to say about our hotel and our team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Charlotte, Florida
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 16 September 2011

We stayed here on both sides of an Alaskan cruise because of friends and fellow travellers who live in the area. Currently an inside pool/ spa is under construction. Very little construction noise was heard, no construction dirt or dust was seen. Breakfast is ok, standard fare but plentiful. Management was seen throughout the building at various times. Reception area coffee was always fresh and very hot. Cookies were fresh and tasty.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank DepK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traci N, Director of Sales at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, 16 September 2011
Thank you for staying with us! We are extremely glad that you enjoyed your stay and look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, Washington
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 September 2011

Stayed here with my two girls during the Puyallup Fair to see the Selena Gomez Concert. Checked in at 2pm and we were met with a wonderful greeting and a hand written Thank You card. Check in was quick and easy. Assorted cookies, apples, hot chocolate, teas, and coffee were available in the lobby.
We got a 2 queen room on the the 3rd Floor (which I recommend because Breakfast is served on the 3rd Floor). The room was very clean, smelled fresh, and stocked with water bottle, assorted teas, and a single serve Keruig Coffee Maker. The room also had a microwave, small fridge, blowdryer, and iron. There was a recliner, desk, good size flat screen TV, and DVD player (The front desk has an extensive library of Dvd's you can rent for free 2 out at a time). Beds were firm but comfortable.
The hotel is under construction (like other reviewers stated..we did not even hear any noise and we weren't inconvenienced by this in any way). The hotel is in the process of building an indoor pool/spa so currently there isn't one on the grounds, but you are welcome to use the Holiday Inn's pool which is in walking distance...about a 1min or less drive.
If you are going during the Puyallup Fair I recommed taking the shuttle that leaves from the Best Western Parking lot. It leaves every 20 mins and runs until the last concert is over. The shuttle will drop you off at and pick you up from the green gate. This will save you $10-$12! The shuttle is very reliable and the service is great.
The location of this hotel is great because there is a 24hr Denny's Restaurant right next door in the same parking lot (great for **breakfast or late night after concerts). There is also a McDonald's and Subway within walking distance. The Puyallup Fair is about a 10 mins or less drive. The Mall is a 5 min drive away...with tons of Restaurants nearby and a TOP FOODS ( you can buy caramel apples for $1.50 vs. $5.95 at the fair). You can also stock fresh fruit, snacks, ect in your hotel fridge.
**Breakfast at the hotel is okay. It saves a lil cash by getting you something in your stomach ...but it could use some improvement. They had scrambled eggs (which tasted like melted margerine not eggs), boiled eggs (slightly odd consistency), instant oatmeal (only flavored no plain) dried out bagels, make your own waffles (the highlight...they were great), Apple Juice, Orange Juice, and assorted dry cereals. I really like the fact that they had rice and soy milk available. There were whole oranges and bananas also.
The grounds were kept immaculate and I felt safe walking the property and surrounding areas, even at night with my two girls.
I would say that all around our experience at Best Western was a Good Experience. We would stay here again if we attended another Concert because of the location, shuttle service, cleanliness, and friendliness of the staff.

Room Tip: 3rd floor room. Breakfast is served on third floor. If the rest of your party wants to sleep in (n...
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank TravelTrio43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traci N, Director of Sales at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, 22 September 2011
Thank you for the review. We’re glad that you enjoyed our hotel and hopefully the show as well. We love to hear when people have suggestions for improvement, so thank you. We will look into other options for our breakfast. We are all especially happy to hear that you felt safe in and around our hotel. We look forward to seeing you again soon.
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Additional Information about BEST WESTERN PREMIER Plaza Hotel & Conference Center

Property: BEST WESTERN PREMIER Plaza Hotel & Conference Center
Address: 620 South Hill Park Drive, Puyallup, WA 98373
Phone Number:
Region: United States > Washington > Puyallup
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puyallup
#1 Green Hotel in Puyallup
#2 Family Hotel in Puyallup
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PREMIER Plaza Hotel & Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
The only full service hotel in Puyallup is ready to take care of you and your guests. Newly remodeled with the brand new Fireside Bar & Bistro you can now grab a bite or a locally crafted beer after a long day of traveling. The hotel also features iPod docking stations, 42” flat screen TV’s, microwave & refrigerators and DVD players in all guest rooms. The beautiful new indoor pool can open to the sundeck on summer days and the outside seating area is the perfect place to enjoy a glass of Washington wine while catching up with friends. The event space can easily accommodate a wedding, corporate meeting or any other gathering you have in mind. Just let us know what our full service team can do and we’ll take care of the details. ... more   less 
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Also Known As:
Best Western Park Plaza Hotel Puyallup
Best Western Puyallup
Puyallup Park Plaza
Puyallup Best Western
Park Plaza Puyallup

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