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“A pleasant stay”

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Hyatt House Seattle/Redmond
Ranked #1 of 10 Hotels in Redmond
Certificate of Excellence
Reviewed 2 June 2014

We were visiting friends in Redmond, so this was a very convenient location. The facilities are very nice and well maintained. The bed was very comfortable. We enjoyed the breakfast selection. Our only issue was that our room wasn't well cleaned our second day and not cleaned at all the next. We had to call after being out for 8 hours to have the bed made up, bathroom cleaned, etc. the glasses were not changed the first two days and we had to ask for fresh ones when she was leaving without changing them.

But we did enjoy our stay and would come back.

  • Stayed: June 2014, travelled as a couple
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1  Thank MVPinBoynton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 5 June 2014

Dear MVPinBoynton,

It was a pleasure to accommodate you recently! We are very glad that you found us on your visit to see friends in the area. We appreciate your feedback on the hotel's convenient location, condition of hotel, the comfortable beds, and the breakfast.

I do sincerely apologize for your experience with housekeeping. I have shared your feedback with our Executive Housekeeper. We utilize all of our feedback in order to continue to ensure the best service possible in all areas.

Thank you again for choosing to stay with the Hyatt House Redmond.

Sincerely,

Hyatt House General Manager

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412 - 418 of 558 reviews

Reviewed 28 May 2014

Hyatt House is a pretty basic hotel in downtown Redmond. It seems to cater to young tech workers who are in town for meetings, etc. It wasn't really the kind of place I usually stay, but I chose to stay there on a recent trip because of convenience to family and airport.
Hate to criticize a place for being what it is--rooms are pretty big, reasonably clean and tidy, and equipped with kitchenettes. But the rooms and hallways are dark, bathrooms are simple, and walls are thin. Our area was was noisy, and it was hard to get a good night's sleep.
On the plus side, the staff are young, bright, cheerful, and efficient.

  • Stayed: May 2014, travelled with family
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Thank Barb1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 30 May 2014

Dear Barb,

We are very glad to hear that you found the Hyatt House Redmond on your recent visit to the area. I thank you very much for sharing your experience and the compliments on the staff, cleanliness, and rooms.

I do sincerely apologize for the surrounding guest noise that you were exposed to during your stay. I hope that if you should return to the Redmond area you would consider staying with us again.

Thank you,

Hyatt House General Manager

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Reviewed 25 May 2014

Stayed at this hotel for the second time recently. Really appreciate the free and convenient parking, park on the bottom floor for easy elevator access to the hotel. On busy nights the garage gets busy as well, I imagine practically every guest here stays with a car, but I never experienced a completely full garage.
Reviewed this last time and will say it again, that the breakfast is one of the best free hotel breakfasts around. They have an enthusiastic person preparing custom omelets in addition to standard fare of muffins and yogurt.
On this stay we used the kitchen to prepare a dinner. Everything I needed was there, minus the ingredients. There is conveniently a Trader Joe's and a supermarket just across the street should you find yourself in need of it.
Their primary clientele is certainly business travelers, but it offers quite a bit to the leisure traveler looking to get away from the typical downtown Seattle scene. I'll certainly stay again!

  • Stayed: February 2014, travelled as a couple
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Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 30 May 2014

Dear Scott H.,

Thank you for your patronage as well as sharing your recent experience at the Hyatt House Redmond!

I am very glad to hear that you enjoyed the complimentary breakfast buffet again and appreciate your feedback on the Team, convenient location and parking. I will share your comments to the Food and Beverage Team.

We look forward to your next stay in the Redmond area.

Thank you again,

Hyatt House General Manager

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Reviewed 26 April 2014

I love staying here! Great rooms, free parking, nice staff, and close to everything. I stayed here last fall and couldn't wait to return. The convenience is a big plus- Ask for corner room top floor, it's awesome! The one thing they could improve on our the towels, they seemed a little skimpy but everything else is perfect! Don't forget to check out the walk pathway behind the hotel, it felt great to be in sunny Redmond.

Stayed: April 2014, travelled on business
1  Thank 850state
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 30 April 2014

Dear 850State,

We are excited to hear that you are not only extremely satisfied with your experience recently, but also you are a returning guest! Thank you very much for sharing your feedback on the hotel staff and amenities, as well as the towels. I will share your experience with the rest of the team including Front Desk and Housekeeping.

The Hyatt House would be grateful to accommodate you on your next visit to Redmond as well.

Sincerely,

Hyatt House General Manager

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Reviewed 22 April 2014

This is a reasonably priced hotel that is conveniently located near the heart of Redmond.

Due to its location and offering, many guests were single professionals, rather than couples or families.

While certainly not a destination hotel (and it does not pretend to be), it exceeded our expectations as a place to stay while visiting the area. You could certainly do a lot worse for an out-of-town business focussed hotel.


Pros:
- Rooms are spacious, newly decorated, with comfortable beds and reasonably well appointed
- Location is great for downtown Redmond
- Free wi-fi which was great everywhere we tried to use it
- The breakfast offering was better quality and more varied than we expected
- The pool and hot tub are excellent and easily accessible and kid friendly accessories are avaialble
- Parking is undercover, free and plentiful

Cons:
- There are no views to speak of
- Room layout is not great (i.e. tv swivels but cannot be seen fully from bed or couch due to its location, shower has a tendency to flood due to design of screen and shallow depth of shower pan)
- Service is perfunctory rather than warm and staffing is very light by design (no bell hop, no concierge, no lifeguard / pool attendant) - with exception of bartender, who seemed to have graduated from the old school of bartending (attentive, knowledgeable, friendly and chatty but not overly so)

Stayed: April 2014, travelled with family
Thank Strae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 30 April 2014

Dear Strae,

The Hyatt House Redmond is very appreciative of you choosing to stay with us on your recent leisure trip to the Redmond area. We are thankful for you sharing your detailed feedback on your experience with the hotel in regards to both amenities and staff. We are very proud of the service levels we provide for a limited service hotel. I have shared your comments with our Food & Beverage Team including our Bartenders.

Thank you again for the feedback and we hope that you will consider us for any future visits to the Redmond area.

Sincerely,

Hyatt House General Manager

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Reviewed 10 April 2014

Worst experience with this hotel, including both room condition and service. It is difficult, if not impossible, to talk to the staff. I don't like this hotel at all; I am not going back, and won't recommend it to anyone else if one wants to have a good experience.

  • Stayed: March 2014, travelled on business
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1  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 11 April 2014

Dear Robert L,

We thank you very much for choosing to stay with us on your recent visit to Redmond. I am very disappointed to hear of your feedback on your experience at the Hyatt House Redmond. I sincerely apologize for the experience that you had while staying with us. We take great pride in the customer service we provide which is reflected in our scores we receive thru Trip Advisor.

We hope that you are willing to give us another opportunity to accommodate you in the future and showcase our exceptional customer service.

Sincerely,

Hyatt House General Manager

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Reviewed 6 April 2014

My wife and I had stayed at this property before and had a decent experience. This time we spent two nights and I don't think we'll be going back. The room this time was much smaller and the fan blew right at the bed which gets annoying. The shower is nearly impossible to use without flooding the rest of the bathroom as it only has a partial wall instead of a door. Most disappointing was the breakfast that according to the website includes a made to order omelet feature. However that option was not available either morning, apparently they pick and choose when they are going to do that based on occupancy. I would suggest taking it off the website if you aren't going to be consistent about it. The rest of the food in the breakfast wasn't bad if you got there early and it was still warm but most of the "hot" foods were tepid at best. We will definitely try someplace else next time.

Room Tip: Ask for an upper floor with a balcony.
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  • Stayed: April 2014, travelled as a couple
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Thank gpc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this reviewResponded 7 April 2014

Dear gpc1,

Thank you very much for choosing to return to the Hyatt House Redmond this weekend. We are very proud of the record of return guests that we have since opening four years ago.

We also thank you very much for your feedback on your experience with the fan in your room, shower, and breakfast. Please be assured that I will certainly address your feedback with our Maintenance, Housekeeping and Food & Beverage Directors.

Our goal is to exceed our guests expectations on every stay, and do hope that you will give us another opportunity to showcase our hotel and customer service.

Sincerely,

Hyatt House General Manager

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Additional Information about Hyatt House Seattle/Redmond

Address: 15785 Bear Creek Pkwy, Redmond, WA 98052-4369
Phone Number:
Region: United States > Washington > Redmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Redmond
Price Range: £90 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt House Seattle/Redmond 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Hyatt House Seattle/Redmond delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 144 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or alfresco patio with fire pit and lounge seating. Conveniently located near Microsoft Campus and steps from Redmond Town Center’s shopping, dining and entertainment experience. ... more   less 
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