The good bit: I should note I’ve been to this property many times over many years. I stayed at this hotel in January, March and July. This is a great property, well located, about 16 – 20 minutes from downtown Seattle and 15 from Bellevue (now a huge city in its own right). Close to the hotel is also the lovely slightly more manageable city of Redmond, with theatres, restaurants and entertainment, including a concert venue (don’t worry, the concert venue is close, but not THAT close), walking trails on what I believe they call the sea to sky trail—you can walk, run, skate or bike to your heart’s content along a beautiful river. In years past, I even caught a glimpse or two of Apollo Ono, hand tucked behind him as he skated the trail at break neck speed. At certain times of year you can see the salmon runs up the river. The hotel is also closer to Washington’s wine country (Woodinville) than most travellers realize. And the hotel has a top-notch restaurant. That’s what makes the bad bit such a shame. Though, if you are just the typical pass-through, as the reviews show, it suffices and unevenly can do a bit more. If you are staying for more than a few days and need to actually use the hotel “services,” you are in for a bumpy and very uneven ride. See more if you dare face the eyes with daggers of steel…
The so-so bit: as one other reviewer noted, the carpets are bleak. The beds however are quite nice and the rooms clean (remarkable given understaffing—see below). I am of like mind that it is time for all Marriotts to catch up and drop the Internet charges. However, as they largely now manage, as opposed to own hotels, I’m guessing that this is no longer in Marriott’s purview.
The bad bit: Perfectly suitable for the typical business traveller who spends little time at the hotel. Mostly suited for Microsoft functions (even their lavish Christmas Party), huge training groups travelling in for Microsoft meetings, etc. This is so much so that I’ve wondered why Mr. Gates doesn’t just buy the hotel himself. Aside from their main client, the hotel caters mostly to large groups. They have excellent conference facilities. However, I do not believe that this should result in their increasingly dismissive attitude towards the needs of smaller companies or groups, a single business traveler and sole proprietors. My work requires a lot of preparation and work in my room, so I don’t just pass through I DO NOT RECOMMEND THIS HOTEL TO ANYONE WHO NEEDS TO DO A SIGNIFICANT AMOUNT OF WORK IN THEIR ROOM, OR THINKS THERE IS A GENUINE BUSINESS CENTER AT THEIR DISPOSAL WHO PLAN TO DO MORE THAN SLEEP AT THE HOTEL. It seems on my latest visit the hotel was severely, severely and, I fear deliberately, understaffed, taking a heavy toll on service (though for unfathomable reasons the restaurant service, with excellent food if you can get your hands on it, has been consistently poor for years). This issue is also taking a heavy toll on staff. I remember one night, with great trepidation and far and away too much deliberation, with trembling hand, I reached for the telephone and, gasp, had to order room service. (The same kitchen that makes the lovely but elusive food in the restaurant also serves room service needs, hypothetically). It took an hour for a small salad to arrive and when I opened the door the server met me with eyes aglare like daggers of steel! Apparently there were 15 whole people in the restaurant and she made it very clear that, how dare I order room service (pricey at that) under such horrific circumstances.
I must now rank this once truly lovely property with low marks in several areas.
- Official Description (provided by the hotel):
- Please remove the word American Steakhouse next to SEAR in the description. SEAR is the name of the restaurant. Thank You ... more less
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- Also Known As:
- Redmond Marriott Town Hotel Redmond
- Marriott Redmond