Where do I start? The hotel is noisy-you hear what's going on all around you. The beds are too low, making it uncomfortable to get in & out. The mattresses felt like they were purchased from a homeless shelter. I could feel EACH coils when I laid down. THE most uncomfortable bed I've ever paid to sleep in.
The front desk does nothing to address noise complaints. I called to complain about the "parade" that was going on in the room above us. The jumping and stomping went on for 3 hours.
I was so disappointed in my stay I called the corprate office when I got home. I got the standard "we're sorry" speech with a promise that someone would be in contact to rectify, or at least address, the probles we encountered. That was 2 months ago. Appearantly they have enough people who stay there that chhose to stay silent. It is sad to see a hotel chain built on customer service to let problem properties like this one go un-addressed!
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites in Richland, WA is located in the heart of the Tri-Cities (Pasco, Richland, Kennewick). Located just South of the Columbia River we're just minutes from Pasco/Tri-Cities Airport (PSC) and even closer to the TRAC in Pasco. Government employees love our location. Discounts offered Sunday - Thursday nights to Washington State Employees and Federal Employees. Please call the hotel to see if you qualify for the 'Government Rate'. Our hotel is located near the heart of Richland, Washington, just south of the Columbia River. Our hotel is three miles from Columbia Pointe Golf Course. The Holiday Inn Express Richland hotel is a three storey hotel with 82 rooms. Most suites include a panoramic view towards Richland with balconies overlooking the Columbia River Valley as well as connecting rooms and cribs. Enjoy our complimentary Express Start breakfast buffet, 24-hour indoor/outdoor tropical pool and spa, exercise gym, and business center with high-speed wireless Internet access. Laundry/valet services, guest laundry facility, meeting/banquet facilities and audio/visual equipment are also available in our Richland hotel. Area business's include: Flour, Hanford, Bechtel, Department of Energy, Toyota Center, TRAC, ConAgra Foods, Lamb Weston, Kohl's, Macy's, Hammer, and more. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Richland
- Richland Holiday Inn