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“Beware of weekend front desk staff! - Choose any other Hotel!”

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Hilton Seattle Airport & Conference Center
Ranked #9 of 34 Hotels in SeaTac
GreenLeadersSilver level
Vancouver Island, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beware of weekend front desk staff! - Choose any other Hotel!”
Reviewed 19 May 2014

I have stayed in hundreds of hotel rooms in my fifty years and have never felt it necessary to warn other travelers as hotels have always been an enjoyable experience until this.

My wife and I booked a 2 night stay with the Hilton through hotwire and due to unexpected circumstances did not arrive until day 2 of our stay. We contacted the hotel by telephone to advise our late arrival but made the mistake of choosing the option for reservations which set us to their national reservation office (rather than the local hotels front desk) and told them were would be 1 day late. This info never got to the front desk staff.

Upon afternoon arrival at the front desk management advised us that because we missed our first night our reservation had been classed as a 'no show' and both nights cancelled! I advised staff that we were prepaid for the 2 nights and they should not have an issue reinstating our reservation and fulfilling our contract for the stay. The manager advised us this was utterly impossible and the best he could do was offer us a new booking based on rack room pricing! - now we are at 1 night for the price of three!

While this was going on another very upset family with a disabled relative was being told their room was unavailable until the evening although they had prearranged a 3pm check in!

At this point I was really upset and raised by voice to management to give me the room we had already been billed for and was asked to leave the hotel! (which we did!)

So we chose another hotel (The Embassy) and were greeted by friendly and helpful staff and advised them of our terrible experience and abominable treatment at another hotel and they enlightened us to the fact that this situation happens all the time as some hotels have unreasonable policies when it comes to Hot Wire prebooks. The embassy staff said their hotel would have reinstated our room reservation and provided us with our stay! (which was exceptional!)

Room Tip: When booking a 2 night stay with this hotel, book 2 individual reservations - 1 for each night so th...
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
I appreciate you taking the time to share your feedback. I sincerely apologize for the various challenges that you encountered with our cancellation policy and the service you received from our front desk staff.
Our goal is to provide each guest with an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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Graham, Washington
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 May 2014

We stayed here for a convention. Rooms were very outdated but clean. The hotel is an older one for the area. If you can stay,try to get a room in the newer section of hotel up by the strip. Typical full size Hilton beds. Did not use pool, not sure if it was open this time of year since it is outside. Overall great stay.

Room Tip: Choose room in newer section of hotel.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
Thank you for taking the time to share your review. We appreciate your feedback as we are always working to improve guest satisfaction. We hope that you will return again and give us the chance to demonstrate our commitment to your satisfaction.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hightstown, NJ
Level 5 Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 May 2014

I brought a team of eight to the hotel for a two night stay. Their event planners were very helpful making arrangements before hand for meeting rooms, and ground transportation to our meeting in Olympia.

the hotel is conveniently located next to SEATAC and the facilities are excellent. My only complaint is that the hotel is huge and lacks the personal touch that would make their service excellent.

Room Tip: The walk to your room may be far because the hotel is huge. Ask for directions because the signage...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lordstark45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
Thank you for taking the time to share your review via Trip Advisor. We appreciate receiving your feedback and are pleased to hear that you had a good experience with our event planners. We are glad to know that you found our location to be convenient to you during your stay and that you found the facilities to be excellent. We will be sure to review your feedback with our team, and we invite you to return so that we can make your stay the best it can be.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 May 2014

The hotel is right at the airport, yet very quite. The light rail is a very short walk away and for $3.00pp you can ride into Seattle (Cab ride is $50). Excellent restaurant with amazing food, room service was also very good.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Aycock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
Thank you for the 5 star review! We are pleased to receive your kind comments and are happy that our hotel met all of your needs. We hope that you were able to take advantage of our convenient location to the Link Light Rail station which provides just a short ride to all the attractions in downtown Seattle. We hope you return again soon for a future stay.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baker City, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 14 May 2014

This hotel is in a great location, looks good from the outside and the lobby is phenomenal. However the rooms are average, the food is average to weird and the prices in the restaurant and bar are expensive.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Fred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
Thank you for taking the time to share your feedback. While we are pleased to learn that you found the location of our hotel to be great and the lobby to be phenomenal, we regret to hear that you were not satisfied with your guestroom and were disappointed with your experience in our restaurant. We appreciate your comments so that they can be reviewed with our management team. We hope that you will return again and allow us to make your stay the best it can be.
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

We expected more from. Hilton. I reserved room through their phone reservations. Unfortunately they had us coming in a day earlier so when we no showed, they gave away our room. This happened to three other families from our group. They put is in a conference room on a hide a bed and a roll a way and told us we were "lucky" to have a room. Our luck included a horribly bed, toilet that was plugged at 6:30am from only urine and not fixed until 9:30 and a room so far away from the dance convention that it took 15 min to go one way. The restaurant breakfast was fine but not opened until 7 even though room service was available earlier. Hard when the kids had to start dancing at 7:30. Hubby ordered room service but wasn't told there was already a huge gratuity added so told her to add 20% on top of. Oh and they wanted my drivers license to use a luggage cart. Wish we had stayed somewhere else.

Room Tip: If your activities are in the convention center over the parking garage, request a room close by
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Green Features: No recycling available so poor. Like hotels that offer credit for sheets to not be changed daily
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mokimomma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii, United States
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 May 2014 via mobile

Great location and great hotel close to the airport. Large welcoming fireplace and lobby as you walk in makes you feel right at home. Staff was friendly upon arrival even though we checked in after midnight. The next morning we went into the restaurant where the staff was friendly and quick to our needs. I have stayed here a couple times now and I would highly recommend this hotel for anyone who is traveling through Seattle or to Seattle. It's close to the airport so you can take the tram or light rail straight downtown.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, 20 May 2014
Dear Hilton Guest,
Thank you for the great 5 star review! We are delighted to receive your feedback and pleased to learn that you enjoyed our convenient airport location, experienced friendly service from our staff and felt right at home during your stay. We appreciate your kind recommendation and hope to see you back again soon!
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Seattle Airport & Conference Center

Property: Hilton Seattle Airport & Conference Center
Address: 17620 Pacific Highway South, SeaTac, WA 98188
Phone Number:
Region: United States > Washington > SeaTac
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in SeaTac
#12 Business Hotel in SeaTac
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Seattle Airport & Conference Center 3.5*
Number of rooms: 396
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Priceline, Ebookers, Odigeo, Expedia, Hotels.com, Hilton Hotels Direct, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Seattle Airport & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Seattle Airport Hotel Seattle
Hilton Seattle Airport And Conference Center
Seattle Hilton

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