I have stayed in hundreds of hotel rooms in my fifty years and have never felt it necessary to warn other travelers as hotels have always been an enjoyable experience until this.
My wife and I booked a 2 night stay with the Hilton through hotwire and due to unexpected circumstances did not arrive until day 2 of our stay. We contacted the hotel by telephone to advise our late arrival but made the mistake of choosing the option for reservations which set us to their national reservation office (rather than the local hotels front desk) and told them were would be 1 day late. This info never got to the front desk staff.
Upon afternoon arrival at the front desk management advised us that because we missed our first night our reservation had been classed as a 'no show' and both nights cancelled! I advised staff that we were prepaid for the 2 nights and they should not have an issue reinstating our reservation and fulfilling our contract for the stay. The manager advised us this was utterly impossible and the best he could do was offer us a new booking based on rack room pricing! - now we are at 1 night for the price of three!
While this was going on another very upset family with a disabled relative was being told their room was unavailable until the evening although they had prearranged a 3pm check in!
At this point I was really upset and raised by voice to management to give me the room we had already been billed for and was asked to leave the hotel! (which we did!)
So we chose another hotel (The Embassy) and were greeted by friendly and helpful staff and advised them of our terrible experience and abominable treatment at another hotel and they enlightened us to the fact that this situation happens all the time as some hotels have unreasonable policies when it comes to Hot Wire prebooks. The embassy staff said their hotel would have reinstated our room reservation and provided us with our stay! (which was exceptional!)
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- Also Known As:
- Hilton Seattle Airport Hotel Seattle
- Hilton Seattle Airport And Conference Center
- Seattle Hilton