This hotel has all the makings of a great quality Hilton hotel. Great access to light rail, airport, and good amenity areas such as pool and restaurant. The rooms are a good size as well and are well appointed. However the front desk staff left a bad first impression and on our trip did not seem to care about customer service. The greeting when we arrived was not very warm and due to us arriving before check in they took our cell number and promised to call when the room was ready. That call never came and when we checked back at 6pm they just said they forgot, no apology. Also, I had to ask for breakfast vouchers as a Gold HH member. Not horrible but not what I've come to expect from Hilton. Also, the hallways had a musty smell, the room was fine but the hallways had an unpleasant odour.
All in all just OK. I will give it a go again when back in Seattle but hope to meet some warmer front desk staff who can answer and deal with simple questions and problems without making you feel like they are doing you a favour by letting you stay there. The bell service fellas were fabulous as was the restaurant wait staff.
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- Also Known As:
- Hilton Seattle Airport Hotel Seattle
- Hilton Seattle Airport And Conference Center
- Seattle Hilton