Checked into the Holiday Inn Express in Sequim, WA. The hotel is very new and clean and does not allow smoking. We were in our room after eating dinner and our bathroom was extremely smoky. I called the front desk to complain and they offered to change our room, however, it was late and we had unpacked.
I asked the front desk to check it out which they promised to do so.
The next night we experienced the same situation. I went downstairs and spoke to the desk manager and was told if someone smokes in the bathroom and turns on the fan , there is no way to determine where the smoke is coming from. He also stated that he had additional complaints from other rooms.
I was told the hotel owner was staying in the building and I asked to speak to him. He came to our room, and explained that it was very difficult to enforce the no-smoking policy. He did offer to either move us or not charge us for the room.
The issue was handled very well by the owner, however, the hotel should have been constructed so smoke does not get into our guests rooms.
- Official Description (provided by the hotel):
- Our hotel is designed to give you more value than what you are expecting from the typical, limited-services hotel experience. We have designed larger, quieter rooms, real one-bedroom suites, a roof-top garden pavilion and the Northwest’s only solar powered conference center. Our 250 seat conference center provides a state-of-the-art space for building extended customer relationships and will assist wedding and group planners by providing them a flexible space with quality food and entertainment capabilities. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites North Sequim