We were at this location for a marriage retreat with our church. We were going to stay an extra night, but ended up not being able to. I contacted the location and spoke to Toni (the manager) and wanted to cancel the additional night. She assured me that only the additional night would be canceled. When we arrived at the hotel, our entire reservation was canceled. They did not have the king bed room we had reserved, and there were only two queen bed rooms left. My husband is 6'6" and a queen bed is not comfortable for us at all. So, on Valentine's night, we slept in separate beds for comfort!! At a marriage retreat!! I spoke to Toni the next morning about the mix up and she was less than accommodating. She did not apologize for her mix up, but kept repeating over and over that there was a misunderstanding. No misunderstanding - she screwed up! In fact, I had to ask HER to find us a king bed for our last night's stay. A king bed room was found for us, but by that time our Valentine's night had been ruined. By the way, everyone in our church was given a welcome Valentine's basket when they arrived, and ours didn't make it to our room until after 9pm. When we got home, I contacted the corporate office regarding our experience. I said that I wanted a refund for the first night we stayed there, since we did not get what we paid for. I've been given nothing but the runaround from the corporate office. They told me that the manager (Toni!) would contact me within 48 hours which never happened. I've been offered a piddly amount of "points" from Holiday Inn Express which won't get you a free night anywhere. They have not cared at all about my dissatisfaction. Beware of this location in Sequim (and the manager), but even more so - if you are unhappy with your experience with Holiday Inn Express, you are out of luck!!
- Official Description (provided by the hotel):
- Our hotel is designed to give you more value than what you are expecting from the typical, limited-services hotel experience. We have designed larger, quieter rooms, real one-bedroom suites, a roof-top garden pavilion and the Northwest’s only solar powered conference center. Our 250 seat conference center provides a state-of-the-art space for building extended customer relationships and will assist wedding and group planners by providing them a flexible space with quality food and entertainment capabilities. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites North Sequim