We stay every now and then and spend an evening gambling and having a good time. The room is always clean and the beds very comfortable. There is a reasonable breakfast in the Grill. The rooms have Kerig coffee pots and good coffee and usually a few bags of the best tea ( Dee's Tea ).
The staff is polite and they have a very nice spa. I have had a massage and a pedicure there and it is very relaxing.
Very nice R.V park and very nice and helpful staff thank you Joey & Mike for going way and beyond to be very nice and helpful.. We will be back.. The casino is very nice..But very tight machines.. I was not a winner =( maybe next time.. We will be back..
We arrived shortly after 5PM and booked a king suite which my coupon even stated. I booked this hotel well over a month ago and they put us in a king standard room. I called the front desk and they put me on hold for over 5 minutes, then decided to come down to the front desk. They connected with Star, who stated she was a supervisor, and said there were no king suites available and that she personally booked my reservation (OVER A MONTH AGO) and REMEMBERED telling me it was a king standard room.. I had changed our initial reservation even, so she then continued to say I was aware of this.. They did (after much discussion) give us a 40.00 voucher for food. the next morning I called due to the buffet not re-opening until 11:30 for lunch and asked if we could have a 12:30 checkout, and was told NO. So we ran up and packed everything up and took it to the car. Twice in less than 24 hours two bad experiences with customer service. I doubt I will ever stay here again. Customer service is what people want, not someone lieing to the customer...
Reviews, to be somewhat fair, have to be based on the expectations that are reasonable for the price and the property. A Motel 6 could earn 5 stars based on their delivering a level of service that was perfectly in line with expectations. Therefore, the average rating here is based on the simple fact that the entire hotel reeks of cigarette smoke.
The service was fine, the hotel is not bad, and it is generally what you would expect from a rural casino. But they need to do something about the smell, for their non-smoking guests.
Very dingy and needs to be refreshed. Even at a free rate, which is offered through a players card its not a place I'd stay again!! If you're looking for gaming entertainment this isn't the place. The slot machines are as tight as they come... We use to play quite often there, but you don't get any payback to even continue to play.
We use this casino quite often just because its a very nice room with great beds, and it breaks up the long drive to and from home. For during the week stays you don't need much lead time on your reservation, they usually can get us in with just a days notice. I like to stay in the #2 tower as high as they can get me its the west side just so the sunrise doesn't wake us too early and that side is away from the busy highway and parking structure.
We don't smoke so the casino is usually not something we spend a lot of time at but this trip it was a lot cleaner and almost totally smoke free, on both sides the smoking and non-smoking! we played longer then we normally do about 3 hours and came out ahead 20 bucks. not a lot of money but we had fun
the 4 dollar breakfast is a good deal. cooked to order 2 eggs 2 bacon or sausage hash browns and toast
