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“Only average for us”

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Holiday Inn Express Spokane Downtown
Ranked #17 of 46 Hotels in Spokane
Certificate of Excellence
calgary
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Only average for us”
Reviewed 28 September 2013 via mobile

We are big fans of Holiday Inn Express and have stayed in many however we found this property below what we have come to expect. Yes, the brand new lobby is beautiful but perhaps they should spent a bit on the rooms too. Our mattress was too soft and definitely needs to be replaced. We found the room very stuffy. Opening the sliding door was not an option because of the traffic noises so we tried to use the A/C which did not work well. All we could get is a loud fan noise with some cold air that would come on every 10 minutes or so which we found disruptive and not effective at all. My last complaint is the free breakfast and the rotten bananas offered for the 2 mornings we were there. Really - they should have been thrown away days ago! I do like this hotel chain and will continue to use it but not sure I would choose this location again.

Stayed September 2013, travelled as a couple
Helpful?
Thank ghisl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 30 September 2013
Dear ghisl,
Thank you for staying with us! I appreciate your comments, thereby making me aware of your experience first with the AC and second with the breakfast. I will certainly visit both issues. We love our guests and want your time with us to be great! I would like you to come stay with us and give us another chance to win your loyalty!
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385 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Rapid City, South Dakota
Level Contributor
105 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 September 2013

We spent the night in Spokane so that we could do some shopping the next day. We got a suite with 2 queen size beds and nice living room and bathroom. The bathroom had a nice Jacuzzi tub in it. We got into our room around 11 pm and my daughter decided to start up the jacuzzi, well it was hilarious as it sounded like a Mac truck had started in the next room. It was very loud, but funny at the same time. So if you don't want to wake the neighbors use this earlier in the evening.

When we arrived there we got a bag filled with candy, Doritos, and water. It was very nice to receive this. The morning breakfast was also very good and filling. I would suggest this hotel to anyone.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cutiethebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 30 September 2013
Dear Cutiethebear,
Thank you so much for staying with us and enjoying our 2 room suite with the separate living area. I am glad to hear that you daughter enjoyed the jetted tub! We do our best to make your stay great and a little welcome gift snack is part of our efforts. Thank you for sharing your comments, and please come stay with us again!
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Kennewick, Washington
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2013

We stayed here when they were close to finishing an extensive remodel project. The rooms were pretty much the same and as comfortable as in prior stays. The most significant change seemed to be the addition of small balconies big enough for a single chair. The staff is well-trained and attentive to the needs of the guests. The evening manager's reception was a nice amenity. The remodel results in an expanded seating area for breakfast. There are at least two new flat screen TVs hanging in the lobby/dining area. The only negative I noticed was that they turn them on during breakfast. Not only that, they had it on Court TV (something like Judge Judy) with the sound on! It was just noise with nobody watching. What's with these hotels that think, if they have a screen hanging on a wall, it needs to be on?

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KennMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 18 September 2013
Dear KennMan,
Thank you for staying with us. Our front entrance and patio will be finished soon, so we will have more space to share with you. I will take your comments about the TV's in consideration. I hope that you will come stay with again, next time you are in Spokane. Thank you for sharing your comments.
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Toronto
Level Contributor
80 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 September 2013

The front lobby was pretty much non-existent. The business computer had over an hour of updates to do so that was of no help to have either. There was no restaurant which made 2 weary travellers challenged to find food. The air was not working in the elevator and it was hot like an oven. Having said that, the staff were exceptionally helpful. There was a shuttle van with complimentary service to a local restaurant, which was also quite nice despite slow service.

The rooms were what you expect from a Holiday Inn. If we go to Spokane again, we would probably stay there but only once the renovations are complete.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WayneNHez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 18 September 2013
Dear WayneNHez,
Thank you for staying with us. I appreciate you sharing your experience. We do have good news. Our new lobby and breakfast area are complete and we are now enjoying the benefits of the additional space. Three evenings each week, we do offer a complimentary light meal and beverages. The other evenings of the week, we do have a complimentary shuttle to take guests to nearby restaurants to enjoy our local cuisine. Thank you again, and please, come stay with us again and let me know what you think of our new spaces.
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bozeman, mt
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2013

I recently stayed here and wanted to let people know that even though they are remodeling, everything is fine. I was there on business and clients were downtown so it was nice to have a place close to downtown that was quiet--the hotel is tucked on a side street off Division up on a hill so there was not much urban noise.

Good breakfast, very friendly staff. Good sized room and comfortable beds. For business, it was great. I asked for a room on the first floor and they were very accomodating.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chriskum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 18 September 2013
Dear Chriskum,
Thank you for staying with us "on the rock". It is so great to be using our new space in the lobby and breakfast area. Our front entrance and patio will be completed soon, so we will have some great outdoor space for you to enjoy as well. Thank you also for sharing your experience and we look forward to you returning to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 September 2013 via mobile

Decided to stay at this hotel because we wanted something close to river front park. It's kind of like a castle on the hill, which is good for fortification if ever attacked, but not so great if you are on foot and planning a walk. There are a lot of other hotels, like the red lion, right at the river park and falls that you could just walk out into the park. The hotel itself has a beautiful and impressive lobby and it made the breakfast really enjoyable. Even though there was still some construction, everything was clean. The rooms were just alright. We had a very small balcony which was a nice surprise, but everything else was just standard. Some of the staff were friendly, but others there for a job, no one had an attitude though. The one bad impression I did have was the woman cleaning the lobby dumped the waste directly down the storm drain in the parking lot. Not the most Eco friendly way to dispose of dirty water. Overall, a nice hotel.

Stayed September 2013, travelled with friends
Helpful?
Thank Mataturider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 18 September 2013
Dear Mataturider,
Thank you for staying with us. I hope you enjoyed our 'castle' look. We are perched up on a 40' basalt rock. For those that like to walk, it is a short walk over to Riverfront Park. And for those that prefer, we also offer a complimentary shuttle ride to the Park and anywhere else downtown one might want to venture. Thank you for sharing your comments, and I would like to invite you to come stay with us again.
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West Richland, Washington
Level Contributor
279 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 September 2013

The hotel is conveniently located across the river from the convention center. The Renno is all completed except for the main lobby entrance. They have a manager reception from 5 to 7 for drinks and a light but to eat. Another nice extra is they offer a free shuttle to wherever you might like to go. We took advantage of this on our second night here to go downtown for dinner. The room was very clean and nicely appointed. We were on the south side with a nice view of the city after dark. The s staff was very cheerful, friendly, and helpful with all our requests. We definitely will stay here again on our next visit to this city.

Stayed September 2013, travelled as a couple
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 18 September 2013
Dear Jim D,
Thank you for staying with us! And thank you for the great comments. I am glad to hear that your stay was great. We, as a staff, do strive to make everyone's stay with us stressfree. We are all enjoying our expanded breakfast bar and lobby and hope that our guests take advantage of the space as well. Please come stay with us again!
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Additional Information about Holiday Inn Express Spokane Downtown

Property: Holiday Inn Express Spokane Downtown
Address: 801 N Division St, Spokane, WA 99202-1614
Phone Number:
Region: United States > Washington > Spokane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Spokane
#7 Family Hotel in Spokane
#13 Romantic Hotel in Spokane
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Spokane Downtown 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Holiday Inn Express Downtown Spokane hotel is an excellent location for business and leisure travelers alike. Perched above the city with a 360 degree view, our hotel in Spokane is close to Spokane shopping, dining, and all that downtown Spokane has to offer. We are a stone s throw from the Spokane Convention Center, and serve as a home away from home for visiting Gonzaga University, EWU, WSU, and Whitworth University. Our Spokane Hotel is also a great place to stay when coming to Spokane to see a Broadway Show at the INB Performing Arts Center, Concerts at the Knitting Factory, Concerts at the Spokane Arena, Chiefs WHL Hockey and Spokane Shock Arena2 Football at Spokane Veteran s Memorial Arena. For the best service in any Spokane hotel, search no further than the Spokane Holiday Inn Express on the rock! We are 100% non-smoking, complete with exercise facility, business center with free printer use and Internet access, free high-speed wired Internet in every guest room, free deluxe Continental breakfast as well as cookies and milk every evening. Make your reservation now; your room awaits. All you have to do is come prepared to experience that which memories are made of at the Holiday Inn Express Downtown Spokane hotel. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Downtown Hotel Spokane
Holiday Inn Spokane
Spokane Holiday Inn

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