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“Incredible service and perks for a very reasonable price”

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Holiday Inn Express Spokane Downtown
Ranked #17 of 46 Hotels in Spokane
Certificate of Excellence
Scottsdale, Arizona
Level Contributor
203 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Incredible service and perks for a very reasonable price”
Reviewed 6 December 2013

Cannot say enough good about this hotel. The service surpassed any five star hotel. The rooms are spacious with 4 pillows (2 soft and 2 firm) on each bed. We were on the fourth floor and it was exceptionally quiet. The breakfast was very nice with eggs to sausage to bacon to biscuits to cold cereal and sweet rolls. Each night from 5-7 they serve some appetizer type food and 7-9 fresh baked cookies. Two fireplaces in the reception area were nice for taking the chill off. The Red Lion was 40 more bucks a month and is not near as nice as this hotel. The only slight improvement I would make is to have a better quality of sheets as they were a bit scratchy but not really a big complaint.

Room Tip: there is no restraunt there but do not let that stop you...plenty of good restraunts in the area. Fo...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank linda8201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 10 December 2013
Thank you for staying with us and thank you for the suggestion on sheets. I will submit that request to our corporate office. We so much enjoy our guests and hope to take the stress out of the lodging aspect of one's travels. Please come stay with us again. Have a safe and happy holiday season!
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385 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Arlington, Virginia
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 November 2013

The hotel is only a few minutes from I-90, a couple of blocks from the heart of the River Front walk and amusements, the arena and convention center. There are dozens of restaurants within walking distance and 2-3 mins of driving. The parking lot is convenient and complimentary - the vast majority of street parking and lot parking is somewhat expensive. The lobby of the hotel is large, full of windows and very comfortable place to enjoy the complimentary breakfast (lots of hot options, plus the typical continental items), tea and coffee and newspapers. Our room was very large with a king bed, little balcony that overlooked downtown, a nice sized desk, pull-out sofa, a mini-frig and microwave, very comfortable vanity area and bathroom and easily acessed wi-fi internet. On our way to our room we passed a well equipped gym opened 24/7. Of note, the breakfast assistant was exceptionally kind and helpful - she made our stay even nicer than it already was.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PerpetualMovement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 10 December 2013
Thank you for that great recap of your stay with us! I hope that this Holiday Season is everything you want it be! Please come stay with us again!
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Bozeman
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 November 2013

We keep coming back to this hotel for several reasons: 1) Pet friendly policy, 2) very convenient location, 3) Best staff we've ever encountered in 40 years of traveling. The front desk people are always competent, the maids are the most helpful and conscientious we've ever encountered, and the Breakfast Manager is the best hotel employee ever, always making us feel like we've "come home." After the recent renovation, the exterior and lobby are really beautiful.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigSky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 25 November 2013
Thank you, BigSky1. I have to agree with you! I have an awesome, competent, accommodating staff! And our lobby and breakfast bar expansion and remodel are incredible. Anther guest recently told me that they love "hanging out" in the lobby because the staff is so much fun to be around! Thank you for staying with us and sharing your experience! Until we see you again, be safe!
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Banff National Park, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013

Not a very good experience at this expensive hotel - booked through Hol Inn agent - who originally booked us in airport hotel, then we moved but instead of $120 rate we were charged $180 a night for a room that was so hot we had to turn on the AC (in Nov) ! We could hear someone having a shower at midnight (for 30 mins) and the breakfast was a joke - microwaved bacon - I will say no more ! We moved to The Red Lion - 2mins away and saved $ and this hotel had a great Restaurent and pool - not like The Hol Inn ! We won't be using this bad chain again !

Room Tip: Ask for one no where near elevator -u can hear this old contraption all night !
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Wazza P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 11 November 2013
I'm so sorry that you were not pleased with your stay. We do offer many choices on our breakfast bar, but if we don't have what you are looking for, please let us know so that we can do our best to accommodate your needs. We strive to not only meet, but exceed our guests' expectations. I apologize we did not do that for you. If you would like to discuss how we could do better, please call me at the hotel. I would love to hear your input!
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Nebraska
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 November 2013

This hotel has a nice new 3 story entry with lots of chairs and computer outlets, plus this is where they have their breakfast. Unfortunately, the reason one goes to a hotel is to get a quiet nights sleep. The rooms are in bad need of an update. The sliding doors don't fit correctly, and one hears traffic noise and sirens all night long. The hotel has one of the best HI breakfasts and absolutely the MOST FRIENDLY breakfast hostess one will ever find. So my advice, stay someplace else, and sneak in for breakfast. LOL

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank realter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 11 November 2013
Thanks for sharing your comments about my wonderful breakfast bar manager. To be welcomed each morning by her is absolutely wonderful!! I wish that I could talk to you about your room and what you see that needs to be upgraded. If you would like, please call me at the hotel so that I can get your specific input. We want our hotel to not only meet your needs but exceed your expectations. Thanks again for staying with us!
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College Place, Washington
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 October 2013

Great value with good, hot breakfast (scrambled eggs or cheese omelets, cold cereal, cinnamon roles, good coffee, biscuits & gravy, bread/toast, 1 - 2 types of fresh fruit, pancakes, yogurt) & chocolate chip cookies starting at 1900 daily.
Room was near main street (Division), but traffic noise was not a problem.

Room Tip: Odd numbered rooms face the river-view side.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 5 November 2013
Thank you for staying with us and sharing your experience. We do offer many choices on our breakfast bar, light meal manager's reception 3 nights per week, and cookies & milk each evening. If one misses those options, we do have a Marketplace with reasonably prices snacks available 24 hours per day. One won't go hungry! Please come stay with us again!
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Portland, Oregon
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 October 2013 via mobile

I don't usually stay at Holiday Inn Express, but this was certainly the best experience I've ever had at one. Pleasant staff, clean rooms, great comp breakfast. The location was perfect, wonderful views of the city. The lobby was spacious and welcoming providing a great ace to work and lounge with colleagues. I would definitely stay here again and I've never once thought that about HIExpress before.

Stayed October 2013, travelled on business
Helpful?
1 Thank Pdxtml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 26 October 2013
Thank you so much for staying with us! Not only that, but thank you for sharing your experience through your kind comments. Our new lobby and breakfast area are very comfortable for dining, lounging and/or working alone or in small groups! I hope you will come stay with us again when you are in Spokane! Have a great day!
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Additional Information about Holiday Inn Express Spokane Downtown

Property: Holiday Inn Express Spokane Downtown
Address: 801 N Division St, Spokane, WA 99202-1614
Phone Number:
Region: United States > Washington > Spokane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Spokane
#7 Family Hotel in Spokane
#13 Romantic Hotel in Spokane
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Spokane Downtown 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Holiday Inn Express Downtown Spokane hotel is an excellent location for business and leisure travelers alike. Perched above the city with a 360 degree view, our hotel in Spokane is close to Spokane shopping, dining, and all that downtown Spokane has to offer. We are a stone s throw from the Spokane Convention Center, and serve as a home away from home for visiting Gonzaga University, EWU, WSU, and Whitworth University. Our Spokane Hotel is also a great place to stay when coming to Spokane to see a Broadway Show at the INB Performing Arts Center, Concerts at the Knitting Factory, Concerts at the Spokane Arena, Chiefs WHL Hockey and Spokane Shock Arena2 Football at Spokane Veteran s Memorial Arena. For the best service in any Spokane hotel, search no further than the Spokane Holiday Inn Express on the rock! We are 100% non-smoking, complete with exercise facility, business center with free printer use and Internet access, free high-speed wired Internet in every guest room, free deluxe Continental breakfast as well as cookies and milk every evening. Make your reservation now; your room awaits. All you have to do is come prepared to experience that which memories are made of at the Holiday Inn Express Downtown Spokane hotel. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Downtown Hotel Spokane
Holiday Inn Spokane
Spokane Holiday Inn

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