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“Great Staff, Friendly Place to Stay”

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Holiday Inn Express Spokane Downtown
Ranked #16 of 46 Hotels in Spokane
Certificate of Excellence
Level 4 Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Staff, Friendly Place to Stay”
Reviewed 25 March 2014

The Staff was incredibly friendly and caring from check in to breakfast, snacks, even an evening call to make sure I was doing fine. Housekeeping and cleanliness was excellent. The bed was extra comfortable, the pillows, both soft and firm were so great. It was easy to walk my dog and the location was so convenient to the Veterinary Hospital, which is why I was there. I received a discount because I was recommended to the hotel by the Washington State University Veterinary School. Thank You very much Holiday Inn Express!

Room Tip: If you've got a pet, stay on the ground floor in one of the rooms with a patio to the lawn.
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  • Stayed March 2014, travelled with family
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Helpful?
1 Thank KUALOA1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 28 March 2014
Dear Kualoa1980,
Thank you so much for staying with us. We, as a staff, do strive to make your stay comfortable, happy, and stress-free. It is so great of you to share your positive experience with other Trip Advisor users. We appreciate you and hope that you will come stay with us again!
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404 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Lewiston, Idaho
Level 6 Contributor
161 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 11 March 2014

We recently stayed at this Holiday Inn Express and enjoyed it very much. We travel with our doxie and she was welcomed as family too. The pet rooms are on the main floor and have a sliding door to a grass area (of course you still need to keep fido on a leash)
The Inn was quiet. Breakfast good but get there early as they tend to run out.
The room was clean, bathroom clean. The rooms are small but have a micro, tv and fridg.

Room Tip: Some rooms on main floor have designated parking and door open to your room. Dog stays free unless...
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  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank retiredinidaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 14 March 2014
Thank you so much for staying with us! I'm glad that you had a safe trip and were able to travel with your doxie. We do enjoy four legged guests as well and have even been known to pet-sit when owners are out for the day. I am sorry that your experience at our breakfast bar was not well stocked when you arrived. I will address that issue right away. I hope you will come stay with us again.
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Corvallis, Montana
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 March 2014

I stay at IHG hotels when I travel and this HIE is in the top 3 I've stayed in regarding price, style, rooms and staff. I stayed here in the "old days" before the remodel. Amazing renovation to entire facility. Rooms are comfortable and quiet, with a very nice work space. The new lobby is the best I've seen in a Holiday Inn Express.

But the best part, is the Front desk and staff are helpful, enthusiastic and truly care you are their guest.

  • Stayed March 2014, travelled on business
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Helpful?
Thank Rick Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 14 March 2014
Thank you so much for staying with us again! We are so happy to have you, and we are happy to get to share our new great room lobby with you. It is truly unique in style and spaciousness. My staff is amazing and we work hard to "impress" our guests. Thanks again, and I hope that you will continue to stay with us on your travels through Spokane!
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Seattle, Washington
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 February 2014

This was a great hotel. Very quiet, comfortable bed, warm room on a cold night. There was an outside entrance as well as an interior entrance, with a reserved parking spot right outside the room, which made bringing things in and out of the car very convenient. I booked with AAA rate, but at check-in when I mentioned I was visiting colleges with my daughter, the clerk gave me the lower Gonzaga rate.
Breakfast was simple, but the tables were clean and it wasn't crowded.

  • Stayed February 2014, travelled with family
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Helpful?
Thank Diane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 14 March 2014
Thank you for staying with us. We are very convenient for anyone going to or having business at Gonzaga University. We are virtually just across the street and do have a shuttle available if the weather happens to be unfavorable. Our rooms with outside entrances are very popular because of the convenience. If there is anything we can do for you, please let us know and please come stay with us again. Go Bulldogs!
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Florence, Alabama
Level 4 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 February 2014

I chose this hotel for its proximity to my conference at Gonzaga University. All the staff were super friendly and helpful. The snow/ice on the ground was unexpected and made walking a major challenge: not to worry, the hotel provides free shuttle service anywhere within a 5 mile radius of the hotel. I never had to wait more than a couple of minutes, and was taken downtown and back and forth to campus and restaurants. Like having a private chauffeur! The room was very clean and spacious with pretty much all the amenities you'd typically find in a Hilton or Sheraton, as well as a microwave and frig. Self-serve buffet breakfast (bacon, eggs, yogurt, muffins,...), 24 hour fresh coffee, and wifi internet included in room price. It was a bit annoying to have to reenter the wifi code each time I opened my ipad, but the bandwidth was very good. The shower had great water pressure and a massage head, but the pipes tended to squeal which rather encouraged an early exit. All in all, great value, handy location, extra nice staff. Highly recommend. BTW, the free shuttle also applies to the airport, which is about 20 minutes from downtown. Just call the hotel and they'll pick you up.

  • Stayed February 2014, travelled on business
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Helpful?
Thank edelstein7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 12 February 2014
Thank you so much for the great comments! I am so glad you had a great stay. Gonzaga is very close and normally walking there is great. However, when the weather is not cooperating, our shuttle service comes in very handy for trips to the campus and downtown. Thank you so much for staying with us and I hope you will stay with us again on your next trip to Spokane.
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Olympia, WA
Level 5 Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 February 2014

BEST HOTEL IN SPOKANE...and there are many great hotels here! I assume they must have excellent management as the staff here always go out of their way to make my stay wonderful. The woman with the accent in the breakfast area always seems to remember me. I'm not sure how since I only come here a few times a year, but she's amazing! I see she treats everyone like this, but it still makes me feel special to be recognized each time I stay here.

You just don't get this level of assistance at typical hotels these days - even the five star hotels. Perfect example: I came out to my rental car in the morning to find it was covered with snow. I immediately had wished I had brought gloves with me. I got in to start my car and suddenly a hotel employee was out clearing off the snow for me! He was so kind and friendly - what a great way to start the day! And yeah, the beds are extremely comfortable and the flat screen televisions with tons of channels are great too. However, the people are what make this place exceptional. I also received a HAND WRITTEN thank you card in the mail after my stay. To the management and staff - THANK YOU FOR Always Exceeding my Expectations!

Room Tip: Top floor with a view of downtown Spokane is nice
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  • Stayed January 2014, travelled on business
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Helpful?
Thank Marrissa99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 5 February 2014
Dear Marrissa99,
Thank you so much for staying with us and taking the time to share your experience! I have to agree that my breakfast bar manager is amazing! She takes care of the kitchen and dining area like they belong to her, and she takes care of our guests like they are her family and friends! I appreciate her so much. Thank you for noticing her outstanding performance. I will be certain to share your comments with her and the rest of the team! Please come stay with us again!
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Chandler, Arizona
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2014

about this hotel. It's my hotel of choice when in Spokane. It is gorgeous, inside and out. The remodeled lobby is beautiful and so are the views from atop the rock. The staff are responsive, gracious, and accommodating. The service is truly outstanding, they will even dog-sit! The shuttle service is very handy. The complimentary breakfast is fantastic and so is the breakfast hostess. She is a huge asset, brightening your morning. Evenings are low key with small plates and cookies available, which mitigates the one small drawback which is no restaurant onsite. There are plenty around however. Rooms are comfortable and well-kept. I don't even need to consider staying anywhere else.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, 5 February 2014
Dear Victoria B,
Thank you so much for staying with us and enjoying my staff. I have a great team that truly aspires to go above and beyond for our guests. We do have a great location with wonderful views. I really like that we are so close to everything downtown has to offer including restaurants, shopping and entertainment. Thank you for sharing your experience!
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Additional Information about Holiday Inn Express Spokane Downtown

Property: Holiday Inn Express Spokane Downtown
Address: 801 N Division St, Spokane, WA 99202-1614
Phone Number:
Region: United States > Washington > Spokane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Spokane
#7 Family Hotel in Spokane
#13 Romantic Hotel in Spokane
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Spokane Downtown 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Holiday Inn Express Downtown Spokane hotel is an excellent location for business and leisure travelers alike. Perched above the city with a 360 degree view, our hotel in Spokane is close to Spokane shopping, dining, and all that downtown Spokane has to offer. We are a stone s throw from the Spokane Convention Center, and serve as a home away from home for visiting Gonzaga University, EWU, WSU, and Whitworth University. Our Spokane Hotel is also a great place to stay when coming to Spokane to see a Broadway Show at the INB Performing Arts Center, Concerts at the Knitting Factory, Concerts at the Spokane Arena, Chiefs WHL Hockey and Spokane Shock Arena2 Football at Spokane Veteran s Memorial Arena. For the best service in any Spokane hotel, search no further than the Spokane Holiday Inn Express on the rock! We are 100% non-smoking, complete with exercise facility, business center with free printer use and Internet access, free high-speed wired Internet in every guest room, free deluxe Continental breakfast as well as cookies and milk every evening. Make your reservation now; your room awaits. All you have to do is come prepared to experience that which memories are made of at the Holiday Inn Express Downtown Spokane hotel. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Downtown Hotel Spokane
Holiday Inn Spokane
Spokane Holiday Inn

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