My husband and I where directed to the Madison from hospital where our son was staying. We stayed in the same room two nights the whole entire time there the cable was out. The first night we where told be the receptionist that the cable was out. The second night we went to purchase. A DVD player and rent movies due to the cable still being out. When we left the hotel we stopped to talk to the receptionist that checked us in the day before telling him the cable still isnt working in our room and what our plans where. We got back late hooked up the DVD player and that didn't work either. So I called the front desk to tell the graveyard receptionist about our trouble, she came in and out couple times. Calling people and trying to fix the cable in that room. We had asked if she can't figure out the issue with that TV if we can be moved to another room for the not which she was OK with. She calls back saying her general manager wont move us because it was 2am by this time. She asked if we would like to talk to her boss so my husband said yes. Once he called he was rude and arguing with my husband over the issues we where having and blaming my husband for the cable not working in our room. My husband nor I touched the cable connection. The TV was that way when we got there. I have never been treat that why by a general manager no matter the time it was that's part of his job and making sure his customers are satisfied and we wont nor did he try to compensated for the problems we had. My husband and I will not be returning to the Madison inn.
- Official Description (provided by the hotel):
- The Madison Inn by Riversage - Spokane WA Clean, Quiet, Friendly, Affordable Lodging, Situated Next to Providence Sacred Heart Medical Center and Children's Hospital, Close to Restaurants, Downtown and Entertainment Venues, Free Hot Breakfast, Pet Friendly, Microwaves & Refrigerators (Available), Irons & Board, Hair Driers, Individually controlled HVAC, Free Wi-Fi, Completely Non-Smoking Facility, Room service meals available from the hospital, delivered to the patient's hotel room, for a charge. Exceptional Value and Comfort. ... more less
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- Also Known As:
- The Madison Inn By Riverstone Hotel Spokane
- Madison Hotel Spokane
- The Madison Hotel By Riverstone