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“Clean Rooms and Friendly Staff”
Review of Apple Tree Inn

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Apple Tree Inn
Ranked #27 of 46 Hotels in Spokane
Reviewed 9 January 2014

My husband John and I have been going to the Apple Tree for over 10 years and we have never had a room that was not cleaned or a bed that was not comfortable. The staff and owners have always assisted us if we had any requests. My son and his wife have now started staying here after staying with us in one of multi bedrooms and kitchen, they were quite impressed with the roomyness, amenities, how clean the rooms were and for the reasonable cost of the room. We can't wait until summer to enjoy the outside Bar B Q and Pool with our family, but be assured we will be back many more times before summer.

  • Stayed: January 2014, travelled with family
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7  Thank Betty K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (173)
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81 - 87 of 173 reviews

Reviewed 31 December 2013

This was our fist and definately the last time we would stay at the Apple Tree Inn. To sum it up in one word, a complete DUMP, musty, smelly, noisy and not worth any money. Yes you get what you pay for, but trust me for the little extra the other hotels charge down Division, it would be money well spent. One thing we can thank the Apple Tree Inn for is, we all 5 of us got sick. Never again.

  • Stayed: December 2013, travelled with family
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5  Thank EagerB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AppleTreeInnMotel, Manager at Apple Tree Inn, responded to this reviewResponded 9 January 2014

Dear Guest,
We are sorry to hear that your visit with us was displeasing. Our motel is an older motel, but we make sure to make sure it is well maintained and clean. There were a few areas of your room that were not cleaned properly, and after informing the front desk of this, we were able to clean those areas and offered you discount on the room rate. The housekeeper and head housekeeper were notified of the situation. After you checked out, our maintenance manager and owner went to inspect the room and the room smelled fine. We haven't received any complaints about the air in that room.
Again, we are sorry to hear your experience with us did not meet your expectations.

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Reviewed 6 December 2013

We were initially quite pleased with the room and the fact that the family suite had multiple rooms for the family to sleep in. Even though the room was dated and doors did not close properly, we liked how much room there was and the amenities it had. As the night went on however we noticed the area getting noisier and noisier outside. Loud trucks were coming and going from the parking lot below for most of the evening, keeping most of us awake as the doors and windows didn’t seal properly. The final straw for us was that at about 1:30 in the morning, the night clerk allowed a group of four extremely intoxicated guests to check in and they were standing outside our room yelling for approximately 30 minutes. These people were put right below us and down the building from us as well. At one point they fell over onto our door making a huge thud and pretty much waking up the entire family yet again. They then proceeded to vomit on the stairs next to our door and the night clerk did nothing to stop this behaviour from happening at their property. At approximately 2AM, we had had enough of the noise and were feeling very unsafe with these people hanging around outside of our door so we decided to pack up and leave. At this time, there were 2 more guests drinking beer outside the office casually. I went in to the night clerk and asked for a refund as none of us had gotten any sleep that night and was told that a manager would call me the next morning to discuss the issue and refund our credit card. That call never came and 4 days later, the charge was still on my card. I phoned back yesterday morning asking to speak to a manager about the issue, trying to discuss it with them and was told he was too busy and that he would call me back by 3:00 yesterday. It has now been 24 hours since I was told he would phone back again, and have still heard nothing from the management of this motel. We are normally not the type to write nasty reviews here, but after being forgotten about by the management of Apple Tree Inn, we felt we had to say something.

Room Tip: Get a room at the back side of the hotel....
  • Stayed: December 2013, travelled with family
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4  Thank AngryZoidberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AppleTreeInnMotel, Manager at Apple Tree Inn, responded to this reviewResponded 7 January 2014

Dear Guest,
Thank you for taking the time to leave us a review. Management was not promptly notified by the front desk about the situation so we are truly sorry about the delayed response. We are happy to hear that you were overall happy about your room; we have made upgrades throughout the winter including new windows, new flat screen televisions, and new furniture. We are sorry to hear that your family was disturbed by other guests in the building. The front desk clerk on staff said he did not receive a phone call about any noise disturbances that night, so he was unaware of any problems. After you came in to tell him about the noise, he immediately offered to go to the room and quiet down the guests. We have a no tolerance policy for noisy guests at night; if they remain noisy after one warning from the hotel, they are asked to leave immediately. We could have also offered to switch you rooms. You declined our offer and left the hotel, therefore we were not given a chance to resolve the situation that night. The night clerk still went to the noisy room and by that time they were in their room almost ready for bed and there were no other disturbances.
Again, the management is sorry about your experience here and the delay of management's response. Management was not made aware of the situation for a few weeks. We would like for you to contact Andrea, the assistant manager, so she can give you a full refund. We very rarely have disturbing guests, and we really hope that you will give us another chance in the future.

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Reviewed 19 November 2013

We picked the Apple Tree because we wanted to stay for the cheapest we could in Spokane for the night since we were getting in late and waking early. This was the perfect place for that.

We stayed on a Friday night and didn't hear ANY other rooms. It was nice and quiet. The heater and air conditioning both worked very well. It was so cute and tiny! The bed was suprisingly comfortable (we had stayed somewhere in MO the night before for about $20 more and the bed was rock hard!).

The sink and tub backed up a little bit.. but wasn't an issue. We just needed a place quickly shower before heading out so it wasn't a big deal for us.

If you're tight on money and need a place to lay your head for the night.. this is it!

Room Tip: We asked for non smoking and didn't smell smoke at all (other reviewers had issues with this I g...
  • Stayed: November 2013, travelled as a couple
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3  Thank zd2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

and the reason we do is because this motel has great staff who care, is in a great location and the rooms and bathrooms are clean. Last but not least is the price...... very affordable and not overpriced. Have been coming to the Apple Tree for the past fifteen years and NEVER encountered any problems.

  • Stayed: November 2013, travelled as a couple
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3  Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

I have been coming to the Apple Tree Inn for four years with a golfing group, all males. If our wives were with us I can guarantee we wouldn't be staying here. Each year I hope that the management will order more than cursory housekeeping for the rooms. It's time for a facelift. Some things would be easily remedied like cleaning the vanes on the air conditioning units, which currently are covered in dust. Perhaps the filters also need changing. More than that, though, it is time to replace some of the bathroom silicone, the taps (which have already given many years of service, the bathroom linoleum and the carpeting throughout. One of the two bedrooms in the unit we took this year smelled very musty. I mentioned it to the desk clerk just after checking in but didn't see or hear of any follow up action.

On the positive side, because these rooms used to be apartments, they are more spacious than you would normally get in a motel without booking a suite.

Our group has come back to the Apple Tree Inn because the rates are very good, but you do get what you pay for. I would be happy for higher rates if the rooms were brought up to a better standard. We are contemplating other accommodation next year.

  • Stayed: September 2013, travelled with friends
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4  Thank mcbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AppleTreeInnMotel, Manager at Apple Tree Inn, responded to this reviewResponded 25 September 2013

Dear Guest,
Thank you very much for taking the time to leave a review about our motel. Your constructive criticism is greatly appreciated. We acknowledge that some of our rooms are in need of a face lift. Now that our slower seasons are approaching, we are taking the time to go through each room individually and update them as necessary. This includes replacing overused taps, switching the vinyl into tiles, and replacing old carpets. Within the next few weeks, each room will also have a new 32 inch LED flat screen tv and an iron and board. Coffeepots that were available upon request will now be permanently in every room. Housekeeping has been instructed to thoroughly clean any dirty vents as well as be more attentive to details. We are very sorry to hear that the concern you had upon check in went unnoticed; the front desk has been instructed to fill out maintenance request forms so guest's concerns can be resolved promptly.
We are sorry to hear that your stay with us did not meet all your expectations. We hope that you and your golf group with give us another chance and see all the changes.

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Reviewed 29 August 2013

This hotel was a very basic older hotel. It was clean and safe feeling. This is definitely a no frills hotel but a good value for the money. They do offer a continental breakfast. Our room was clean and slightly noisy (due to traffic on road by hotel- not the fault of the hotel). You might ask for a room that did not have a window to hear highway noise.
I would recommend this if you are there for getting rest while traveling.
We felt it was good value. We slept well once we turned on the air conditioner to make sure the road noise was lessened.
Value and on a budget in need of a night's rest, this will be a place to consider.

Room Tip: ask for a room not facing the highway
  • Stayed: August 2013, travelled as a couple
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4  Thank LisainGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apple Tree Inn

Address: 9508 N Division St, Spokane, WA 99218-1201
Region: United States > Washington > Spokane
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 46 Hotels in Spokane
Price Range: £49 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Apple Tree Inn 2*
Number of rooms: 71
Reservation Options:
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Also Known As:
Apple Tree Hotel Spokane
Apple Tree Spokane

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