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“Nice, clean hotel in an odd location” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Sumner

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Holiday Inn Express Hotel & Suites Sumner
Ranked #1 of 2 Hotels in Sumner
Certificate of Excellence
Vancouver, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice, clean hotel in an odd location”
4 of 5 bubbles Reviewed 21 July 2014

We stayed at this hotel to go to a concert nearby. Other than proximity to that venue, it's hard to imagine what this hotel is doing where it is, with not much around except the train tracks. We're used to trains from home so that noise didn't bother us. The shower was strange in that it had a plastic bottom that was very noisy. It sounded like someone was making a racket upstairs. Someone tried to open our door from housekeeping early morning on our checkout day. It would have been helpful if the person that checked us in had told us about the breakfast hours and we assumed incorrectly. The room coffee was weak and average. Those were the negative points. On the plus side, the staff members were helpful, friendly and efficient. The facilities and room were very clean. The room amenities (other than the shower) were great. The wifi in the room was excellent. It was a great sleep. There was a fridge and microwave in the room that we didn't use but were very nice to have and know they were there. There is an ample parking lot. It's right off the highway so easy for access and egress.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank onthego89745624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 reviews from our community

Traveller rating
    53
    48
    10
    4
    10
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Ketchikan, Alaska
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 15 July 2014 via mobile

Ok, I travel a lot for business and I stay at HI's all over the west and most are good. What makes this one great was the check-in I got last night. The HI employee was alone and there had to be 5 deep waiting for help and of course the phone was ringing off the hook. She not only maintained a positive attitude but handled everything expeditiously and correctly; never complaining. I also appreciate the new and nicer ironing boards and irons. There is nothing worse than needing to press my clothes and having to do so with dirty, run-down, junk. Thank you! You'll see me again!

Stayed July 2014, travelled on business
Helpful?
Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
california
Level Contributor
118 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Room we had was close to train tracks so we heard the trains, this is why I did not give 5 stars, they treated us well , standard breakfast, rooms clean, would recommend except for train noise.
Staff nice, helpful.

Room Tip: Room away from train tracks
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carolab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
250 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Last time I visited Seattle, I stayed in the Redmond area (near Microsoft) for about $120 in a very nice hotel. This time, even the lousy flea bag hotels were charging more than $150 per night and more. No way!

After extensive searching I found this Holiday Inn Express Sumner around $100. Although never a fan of the old 'Holiday Inn' Brand, I've found the 'express' hotels to be consistently nice.

Upfront, this is NOT the hotel to stay at if you 1) want to be close to the attractions of Seattle, and 2) you don't have a rental car.

This hotel is way out there. At least 25 minutes south of Sea-Tac Airport and about 40 minutes drive to the center of Seattle, which on a weekend can get very busy.

Hotel Itself:
-Located in some type of industrial area. There are truck depots, railroad tracks, warehouses and the like around this hotel.
-The parking lot and the exterior of the hotel look good enough.
-As it is near the railroad track and a train cruised by when we arrived, ask for train on the opposite side of the building from the tracks.

Room:
-Moderate in appeal, with no significant wear and tear on the furniture. We actually ended up with a suite, which would have slept about four people in a tight fit.

Food Nearby:
-None!!! But the hotel does offer a breakfast in the room next to the lobby every morning. I took a look at it and it would have been alright, but we wanted something better. So we went to the Buttered Biscuit in Sumner (a real cute little town).
-South Center Mall in Tukwila is about 20 minutes away from the hotel and there are several good restaurants there.

Sleep:
-We were dog tired, because we went straight into the city and explored all day, before coming to the hotel that night. But the beds were good and we have no complaints.

Wifi:
-Was complimentary and was fast enough to view short media in news articles and the like.

Bottomline: Although I felt $100 was a lot for a hotel, it was a good value compared to the others. Try it!

Room Tip: Ask for room that is on the opposite side of the building from the railroad tracks.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lifetraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

A friend and I decided to go spend the 4th of July weekend in the Seattle area. We ended up at the Holiday Inn Express in Sumner mainly for 2 reasons: it was affordable and well located considering that we needed to be in Burkley for private fireworks in the Friday evening and we wanted to visit the mount rainier area before returning in downtown Seattle on the Sunday.i have to admit that at first we were a little bit under shoc when we found the hotel. The hotel was along the highway in an industrial area that at first almost looked like a scrap yard area. My friend was almost speechless...while we had imagined having dinner somewhere around after walking around the Pike market place the whole afternoon, we had to accept the fact that there was no restaurants around and we had to stop by a junk food place on our way to Burkley. Then of course we returned the same night since we had booked the place for 2 nights.we slept very well and had a very acceptable breakfast which was comprised of amazing very fattening cinnamon buns... I never have this kind of food for breakfast but I could nit resist to the smell of it...the day after we went to the crystal mountain ski resort to see Mount Rainier face to face, stopped by a Safeway on our way back to get a salad, local cherries, and of course a nice bottle of wine. Just what we needed to catch up with our lives of the last 6 months. Then we had a second great night of sleep and my first morning thought the morning after was for the cinnamon buns... In the end, even if the location did not appear great at first, the reality is that we were mainly there to sleep and sleep we did. The room was clean and quiet. Pretty good deal in the end....

Room Tip: Ask for the side opposite to the parking lot which will give you a better chance to face Mount Raini...
See more room tips
  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank lapetitemusique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sumner, responded to this review, 28 July 2014
Dear lapetitemusique,

Thank you for taking time to share your comments about your stay with us. I am glad to hear that you had such a pleasant and comfortable stay. We also appreciate the good compliments on our cinnamon buns. Our goal is to make your stay the best it can be and it looks like we accomplished our goal. We look forward to making your next stay even more memorable.

Again, thank you for the feedback. Please feel free to stay with us when in the area again

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, Oregon
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 July 2014 via mobile

Stayed here for one night on business. Pleasantly surprised at the available comforts this hotel has.

Close to businesses, quiet, breakfast and wifi included. Staff is friendly and hotel and room were clean. Definitely my go to when I come back again.

Stayed July 2014, travelled on business
Helpful?
Thank Sctrbtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, VA
Level Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

We stayed here for six nights. Sumner is noisy because of trains -- they toot four times at each crossing. The breakfast is excellent -- eggs, sausage, bacon, biscuits, sausage gravy, a pancake making machine, cereal, muffins, bagels, etc. Plenty of filling food. The room is comfortable and fairly large. Our major problem was a thermostat malfunction -- the thing would not shut off. The hotel engineer said it was one of 7 or 8 that needed replacing. When we got up on the firstr morning, the room was 59 degrees -- like a refrigerator. The hotel was full, so they could not move us. They suggested turning the thermostat and opening the window. That was semi-successful. The room was then too hot.
They did give us a survery to full out which said on it that if something in the room was wrong, they would "pay". So, we asked the manager about it. No, they do not PAY. They will give membership points. Hence, their "Guarantee" is not a guarantee. They do not do what they say they will. Modern business, I guess -- get the money and to hell with the customer.
If we go back to Sumner, I thinkl I might look at other places.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynn830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sumner, responded to this review, 14 July 2014
Dear Lynn830,

Thank you for taking the time to leave a comment. I am glad to read that you liked our breakfast selection and our large rooms. However, I regret the thermostat condition prevented you from fully enjoying your stay. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your feedback, we look forward to serving you in the future.

Kind Regards,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Sumner

Property: Holiday Inn Express Hotel & Suites Sumner
Address: 2500 136th Avenue Ct E, Sumner, WA 98390-9210
Phone Number:
Region: United States > Washington > Sumner
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sumner
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sumner 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to a new Sumner/Puyallup, Washington hotel!The new Holiday Inn Express & Suites Sumner/Puyallup, conveniently located near downtown Sumner, is just a short drive from Tacoma & Seattle. The Seattle Tacoma Int'l Airport is less than 20 miles away.Leisure travelers can enjoy a comfortable stay at our Sumner/Puyallup hotel which is minutes from restaurants, shopping & local attractions. Wild Wave Theme Park, Troutlodge, Northwest Trek, Point Defiance Zoo & the Aquarium are all near our hotel in Sumner & are great for family outings. Adults can spend an evening at the Emerald Queen Casino or watch the races at Emerald Downs Racetrack. For those who want to shop, Auburn Super Mall is nearby.With convenient access to Mission Foods, Medallion Foods, Sumner Industrial Park & Interstate Distribution, our hotel is ideal for business travelers who plan to attend meetings in the area. Pierce College, McChord Air Force Base & Fort Lewis Army Base are all near our Sumner hotel, as well. A 24-hour business center, & free, high-speed Internet access throughout the hotel, will help you stay connected as you do business on the road.During your stay at our Sumner/Puyallup hotel, take time to enjoy the fabulous amenities. You can relax in the heated, indoor pool & whirlpool or work-out in the fitness center. Enjoy, a free Express Start hot breakfast bar. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Sumner
Holiday Inn Express Sumner

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