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“Excellent place to stay!”

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Shilo Inn & Suites Tacoma
Ranked #7 of 28 Hotels in Tacoma
Certificate of Excellence
Minot, North Dakota
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent place to stay!”
Reviewed 6 November 2013 via mobile

I stayed here for several days during August When I arrived, the staff was very friendly and happy to see me. My room was exactly as I prefer it-cool but not cold.
With all the new upgrades to the rooms, from new beds to new flat screen Tv's, new bedding and even new carpet, this inn is a comfortable home away from home.

The staff, from the manager on down, goes out of their way to make your stay comfortable and hassle free.

A big thank you to each of you for making my stay there a great experience. I'd give u more than 5 stars if it would let me.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilohotels, Manager at Shilo Inn & Suites Tacoma, responded to this review, 15 November 2013
Dear Ronnie,

Thank you very much for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit to our Hotel. We certainly enjoy having you with us. We consider dedicated staff members our most valuable asset. I’ve shared your comments with them as I know it will serve as an inspiration to continue their efforts. We appreciate your patronage and look forward to your next visit to Tacoma.

Sincerely,

Jo Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Astoria oregon
Level 6 Contributor
1,707 reviews
288 hotel reviews
common_n_hotel_reviews_1bd8 725 helpful votes
Reviewed 4 September 2013 via mobile

All of the Shilos have gotten very old. This was a fine chain of hotels and restaurants back in the
1980's. todsy, however they are in dire need of make-overs and updating. Many guests have slept on these mattresses over the years. They all need to be replaced. Truthfully this area has a feeling of ghetto, but it is right off the interstate easy to get in and get out. Trusting you have all your wheels when it is time to leave.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Journeyman644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn & Suites Tacoma, responded to this review, 11 September 2013
Dear Journeyman644 ~

Thank you for taking the time to review our hotel. I would like to talk with you personally, if you could please give me a call at your convenience, (253) 475-4020. I would like to obtain some additional information and insight from you, I would appreciate it greatly. We’ve recently completed a number of upgrades - new beds, linens, armoires and flat screen TV’s. I look forward to talking with you. I hope you will give us another opportunity in the future to see our continued ongoing improvements.

Sincerely,

Jo Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hayden id.
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2013

This was our first stay in Tacoma, and we wanted to stay in a good part of town. This was a nice spot that had most of the needs covered. There is some areas in town that I would not want to leave my car in the parking lot over night, and this was a very open and well lighted parking area. The morning staff was just great. We were greeted in the breakfast area by a very energetic worker that was very helpfull in getting anything that we needed. The pool area was very clean and the room was clean and neat. We would stay here again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RJBHAYDENID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this review, 27 August 2013
Dear RJBHANEDID~

I appreciate your comments regarding your stay at the Shilo Inn & Suites Tacoma.
I’ve posted them for all the staff to see and enjoy, knowing that it will serve as an inspiration to our staff to continue their efforts.

We appreciate your patronage and hope you will stay will us the next time you are in the Tacoma. We look forward to your return.

Sincerely,

Jo Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkhart, Indiana
Level 5 Contributor
64 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 August 2013 via mobile

We stayed at Shilo Inn Tacoma on the way to Olympic National Park coming from Seattle, WA. The hotel was easy to find, right off the interstate. They offered free breakfast, free wifi in the rooms, and free parking.

We pulled in to a non-crowded lot and checked in. The woman at the front desk was a bit rude. I asked a couple of questions and got some snippy answered. Another annoying thing was having to go back to our car and place a parking pass on our dashboard. We have never needed to do that before.

The rooms were nice and clean, a little outdated but the furniture matched and the beds were soft and comfortable. The bathroom was large with the sink being outside in the main room.

The pool was nice and big and the hot tub as well. It also seemed to be open 24 hours which was great as we arrived late.

Breakfast consisted of waffles, yogurt, pastries, fruit (that wasn't ripe and was very green), cereal, juice, coffee, bread and bagels, and microwaveable breakfast burritos. It was a good spread but was manned by a very grumpy looking woman.

Overall, the experience was a positive one. I think, though, if I were in Tacoma again, I would see what else the city has to offer in terms if hotels.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarahwebbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this review, 19 August 2013
Dear Sarah,

I appreciate you taking the time to submit a review and hope you will accept my apologies for any inconvenience you experienced. I am disappointed that we failed to give you the fine service and consideration we strive for with all our guests. My staff has also been made aware of your comments and we will all take immediate correction action.

I hope you will give us an opportunity in the future to illustrate that what happened was an unfortunate exception to our normally high quality of service.

Sincerely,

Jo Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level 2 Contributor
8 reviews
5 hotel reviews
Reviewed 9 August 2013

Booked through a secret hotel site, was treated really well. The pool was great, the beds were OK, but the staff were wonderful. They were working hard to keep the breakfast stocked, housekeeping was prompt and professional, front desk staff were helpful and fast. Someone is doing something right at this hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lexlimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this review, 13 August 2013
Dear lexlimo,

Your comments were most generous and shall be passed on to our staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and we look forward to your return.

Sincerely,

Jo Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasanton, California, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2013

We stayed at this hotel for one night only. Our room was across from the ice machine, and the window opened up to the freeway. There were 4 of us. You could hardly turn around in the bathroom it was so small and we only received 2 towels. The morning continental breakfast was marginal. No eggs, and the pancakes tasted like they were plastic. Needless to say I will not be staying there again. I even asked for another room and was told there were not any available. Surprisingly the parking lot was not full, nor were there many people in the hotel itself. Besides this, the staff was somewhat friendly, some were however a little standoffish. I was surprised at this from the Shilo Inn chain, as other places we've stayed were much nicer and friendlier.

Room Tip: stay away from the freeway side and vending machines!
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this review, 16 August 2013
Dear Patricia J,

I’m sorry that you were disappointed with your room and our services. We work hard to accommodate everyone’s needs.

Our continental breakfast offers a variety of items – Belgium waffles, assortment of muffins, bagels and pasties, hot and cold cereals, variety of yogurts, hard boiled eggs, breakfast burritos, orange and apple juice and fresh fruit, milk, coffee and teas. You’re right, we did not illustrate the Shilo motto’s of affordable excellence in providing the best service possible. If our staff came across as impolite or standoffish in any way, I want to apologize. I do hope that you will give us another opportunity the next time you’re in Tacoma.

Sincerely,

Jo Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
2 reviews
Reviewed 3 August 2013

We stopped at this Shilo for just one night on our way to Seattle. The front desk agent was incredibly friendly, she went out of her way to ensure we felt welcome and had everything we needed.

We ate dinner just down the street and found a lot of other nice dining options within walking distance.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JosephChene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this review, 7 August 2013
Dear JosephChene,

Thank you for taking the time to submit a review of your recent stay at the Shilo Inn & Suites Tacoma. I appreciate your comments greatly. My staff is wonderful and is our greatest asset. I hope if you find yourself in the Tacoma area again that you’ll stop in for a visit.

Sincerely,

Jo Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn & Suites Tacoma

Property: Shilo Inn & Suites Tacoma
Address: 7414 S Hosmer St, Tacoma, WA 98408-1246
Phone Number:
Region: United States > Washington > Tacoma
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Tacoma
#6 Business Hotel in Tacoma
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Shilo Inn & Suites Tacoma 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Shilo Inn Tacoma Hotel Tacoma
Tacoma Shilo Inn

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