I'll start by saying the drive to the hotel doesn't put you in a positive frame of mind. I was alone and feeling like it was a bad part of town. Wondering if I really wanted to get out of the car. A little signage would have gone a long way. That said, once you enter the hotel, the staff at the front desk are friendly and efficient. Good work. The first night was quiet and uneventful (a Thursday). There were little things (the remote for the TV didn't work--no big deal). But the next day, my room did not get serviced...at all. It was late when I got back to the hotel room, I had the flu, and it was not the time to ask for housekeeping to work on the room or to change rooms. The unfortunate coincidence is that there was a cheer leading competition in town and at some of the groups were staying in the hotel. Let's say they were ...exuberant...until the wee hours.
Overall, it's probably not a bad place (just a bad stay). It just needs some attention from corporate to making a better presentation, training the staff, and making policies for noisy visitors.
- Official Description (provided by the hotel):
- Welcome to Tacoma's newest downtown hotel! With 163 guestrooms and suites and flexible meeting space for up to 120 people, the Holiday Inn Express & Suites is the place to Stay Smart! Located just off I-5 in the heart of downtown, we are just minutes away from the Downtown Business District, Greater Tacoma Convention & Trade Center, UW - Tacoma Campus, Tacoma Dome, the Port of Tacoma, the Museum of Glass, the Lemay - America's Car Museum, the Washington State History Museum, the Tacoma Art Museum, Point Defiance Zoo & Aquarium and much more. Our competitive rates include a complimentary breakfast buffet daily, complimentary on-site self-parking for our overnight guests, complimentary wireless high-speed internet access and business center. Enjoy a workout or a relaxing swim in our fitness center and heated indoor pool, or take a walk downtown to a variety of restaurants, shops and attractions. The beautiful Tacoma waterfront is only a short drive away and offers sweeping views and a selection of restaurants. We hope to welcome you soon! ... more less
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