I stayed here again on two separate trips in May 2014. The current owners have let this place slide to an unacceptable level of customer service and facility operation.
Several of the front desk staff have appalling interpersonal/customer service skills, the guest laundry facility is out of order, the computer in the business center is old and slow, the business center printer is likewise old and not fully functional, the telephone did not work in my room and the quality/quantity of utensils in the "kitchenette suite" for which I paid a premium over a regular room was inadequate. And, the internet speed varies widely from moment to moment.
The Choice Hotel chain, in my opinion, needs to remove the current franchise holders, bring in competent management and start from the ground up. I won't stay here again unless/until they do.
- Official Description (provided by the hotel):
- The Comfort Inn(R) Conference Center Tumwater-Olympia hotel in Tumwater will get you rested and ready for anything. We're merely minutes from downtown Olympia and the Washington State Capitol Campus. You'll find plenty of other sites and activities to explore near our smoke-free leisure hotel in Tumwater, some of which include: East Bay Waterfront Park Olympia Regional Airport Tumwater Falls Park Hands On Children's Museum Our pet-friendly Tumwater hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as FREE Continental Breakfast, FREE WiFi, FREE Daily newspapers, access to indoor heated pool, Exercise room, Business center and guest laundry facilities. What does FREE BREAKFAST mean to us? We offer everything from eggs, sausage, biscuits and gravy, waffles, cereal, oatmeal to healthy options like yogurt and fresh fruit. Comfy guest rooms are furnished with TVs, coffee makers, microwaves, refrigerators and hair dryers. Select rooms include kitchenettes, desks and whirlpools. Create your perfect stay at the Comfort Inn Conference Center Tumwater -Olympia. We offer spacious and comfortable rooms with all the amenities you can count on. Get rested, set, go-book a room today! ... more less
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- Also Known As:
- Comfort Inn Tumwater Hotel Tumwater
- Tumwater Comfort Inn