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“some good, some bad”

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Best Western Tumwater-Olympia Inn
Ranked #1 of 7 Hotels in Tumwater
Certificate of Excellence
Portland, Or
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“some good, some bad”
Reviewed 28 July 2014

just stayed this past weekend for $129 + tax/night

good: breakfast was the best we've had in this type of hotel, cookies, & room had couch, large TV, & desk

bad: AC was not cold enough on coldest setting & was loud - it turned on & off constantly through the night waking us regularly, was placed across vending machines & stairs despite requesting quiet room, shower, room not ready at check-in (they said they would call when it was ready & they didn't & didnt apologize), & not asked how the stay was

overall, overpriced.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justforfunornot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at Best Western Tumwater-Olympia Inn, responded to this review, 4 September 2014
Thank you for taking the time to write a review of our property. I'm sorry to hear there were issues at check in and during your stay. In regards to the air conditioning unit, we are currently in the process of removing all of our older models and replacing them with new ones.
I have also spoken with the staff and we will use your input to implement some improvements to ensure we offer a better guest experience in the future. Excellent customer service is one of the most important elements of any business and we are taking your comments very seriously. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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443 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
North Bend, Washington
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2014

We have stayed at lots of Best Westerns and this was by far one of the better ones. The room was clean and the beds had nice fluffy comforters. Pillows were nice and full - normal size, not those little tiny ones. We were on the first floor so getting to the room was easy. It had easy access to the freeway but was a few blocks away so you didn't get road noise.

The room had all the amenities including free Wifi. The walls were quite thin - we could easily hear the conversation going on in the room next door. But they were quiet during the times we wanted to sleep. Our key didn't work in the outside door but they desk clerk corrected that.

The breakfast was the highlight. The breakfast room was a nice size with quite a few tables, roomy with plenty of seating. The choices were great - including sausage and scrambled eggs that appeared to be freshly cooked real eggs, not the cardboard tasting ones you normally get. Fried potatoes. There were also 2 different kinds of mini-quiches. The normal bagels and toast but they also added mini-muffins and mini-cinnamon rolls. Nice touch. Quite a good selection. There were 4 different juices instead of the normal 2. Plenty of coffee, regular and decaf and several sweeteners and cream plus liquid creamer flavors.

All in all, we enjoyed the stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank GrammaRia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at Best Western Tumwater-Olympia Inn, responded to this review, 4 September 2014
Thank you for taking the time to write a review of our property. I'm glad you enjoyed your stay and our breakfast selection. We hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Layton, United States
1 review
Reviewed 28 July 2014

Overall this facility is good as long as nothing goes wrong. We had an issue with the TV going out and management tried to fix the TV but not the customer satisfaction problem. Not being able to fix the TV nothing was offered to resolve the problem and thus dissatisfaction with the total stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Hanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tumwater, United States
1 review
Reviewed 27 July 2014

We had a very pleasant stay at this hotel. The room and facilities were clean and very efficient. The complimentary breakfast was tastey and well stocked. We felt that the staff was very professional, helpful and friendly. We most certainly will stay here again and suggest this hotel to others. Thank You Ron and Denise

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ronald W. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at Best Western Tumwater-Olympia Inn, responded to this review, 4 September 2014
I'm glad to hear you enjoyed your stay with us, and also appreciate you taking the time to write such a nice review of our property. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Richland, Washington
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

Hotel is outside Olympia's city center. Hotel lobby was recently renovated. Rooms have all the usual amenities. Free breakfast and internet. No pool. There are several really good restaurants within just a few minutes walk. Weather changes quickly.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank EarlFordham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 22 July 2014

I will definitely come back here to stay for ALL of my business trips and if I am ever in town for pleasure!! I love this hotel. Clean, wonderful and friendly staff, comfortable beds, and awesome breakfast!!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank elizabeths772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at Best Western Tumwater-Olympia Inn, responded to this review, 1 September 2014
Thank you for your kind review of our property. I'm so happy you enjoyed your stay and will be sure to pass your compliments on to the staff. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

This was the first night of a two-week road trip down the Oregon Coast and home to BC. It was a nice pit-stop and we had a good sleep. Breakfast was typical (waffle, eggs, sausage, cold cereal, sweet yogurts, fruit). I'd prefer plain yogurt to the really sweet stuff with granola and fresh fruit. Healthier options are nice but their food was tasty... they had salsa, peppers and guacamole for the eggs, which was nice.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at Best Western Tumwater-Olympia Inn, responded to this review, 1 September 2014
Thank you for taking the time to write a review of our property. We appreciate your input and are always looking for ways to improve our breakfast menu and guest experience. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Tumwater-Olympia Inn

Property: Best Western Tumwater-Olympia Inn
Address: 5188 Capitol Blvd SE, Tumwater, WA 98501-4442 (Formerly Best Western Tumwater Inn)
Phone Number:
Region: United States > Washington > Tumwater
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Tumwater
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Tumwater-Olympia Inn 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Recently remodeled in March 2012 with Pillow-top mattresses, 37" HDTV's, Complimentary full hot breakfast buffet featuring fresh baked scones & bagels, omeletes, sausage, bacon, country potatoes, fresh fruit along with your standard continental breakfast favorites, and fresh baked cookies each evening, you're sure to enjoy your stay. With modest prices and a friendly staff to assist you with whatever you might need, we invite you to come give us another look. You won't be disappointed. ... more   less 
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Also Known As:
Best Western Tumwater Hotel Tumwater
Tumwater Best Western

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